Shield error when playing E-AC-3

Plex Players
1

Server Version#: PlexMediaServer-1.29.1.6276-4a96dd5b1-x86_64
Player Version#: Latest

The latest version of either the qnap server or the Nvidia Shield bring up an error and will not play any file with audio format E-AC-3 !

2 questions

  1. Is there a fix or a setting I am missing ?
  2. Is there any software that can search new files to see the audio format. ( A program call Box4 can easily convert from E-AC-3 to AC-3 once I can find them !
    Tdarr can find and amend but is unstable.
2

  1. On nVidia Shield, there is an audio setting called ‘Dolby Audio Processing’. It is enabled by default. If you have an Atmos/DD+ capable receiver or TV connected to the Shield, this option should be disabled or unexpected thing could happen when playback DD+ (E-AC-3) audio.

  2. MediaInfo app can show you the information.