Server Version#: 1.16.3.1433 (Windows PC)
Player Version#: 7.19.0.11630 (Shield TV)
Hi Guys,
Anyone else experiencing audio dropouts since Shield Experience 8.0? I’m seeing it pretty frequently (maybe every 3-5 mins and sometime many in a handful of seconds). Was perfect before the update.
I think it’s only happening in Plex and when audio is bit-streaming to AV Receiver. Fortunately I have two other shields which i haven’t updated yet so i could swap this device out and perform a before/after test again if needed but I wondered if anyone else had seen it before I potentially ‘break’ all my shields.
Disabling HDMI passthrough works around the issue.
Network Logging output from the shield as the issue happened. It occurred 3 times in the time range of this log file. Not sure it shows anything interesting.
I am also having this issue only since the update. I’ve tried a bunch of media that I know worked before and it appears to be only the surround sound media tracks that are having issues.
I tried the disable HDMI passthrough workaround but I just get a bunch of garbled video when trying to watch 4K with that.
Might check the audio settings on the Shield (detailed audio settings, about three menus down). Noticed you can now select specific formats. Not sure how this affects Plex. Haven’t experimented w/ it yet.
I’ve only watched one 4K movie since the update, so not exactly a large sample size. I’ll try a 4K movie with dts-HD and report back if I run into any issues.
Edit / Followup: Watched a 4K HDR10 movie with dts-HD MA 7.1 audio tonight (4 Aug). I did not have any audio or video issues.
Shield Pro, Plex client v7.19.0.11473.
PMS v1.16.3.1433 on Synology DS918+
Both on wired Ethernet, static IPs.
Video
ID : 1
ID in the original source medium : 4113 (0x1011)
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 19 min
Bit rate : 63.0 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.317
Stream size : 61.6 GiB (89%)
Language : English
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : BT.2020
Mastering display luminance : min: 0.0050 cd/m2, max: 4000 cd/m2
Maximum Content Light Level : 725 cd/m2
Maximum Frame-Average Light Level : 162 cd/m2
Original source medium : Blu-ray
Audio #1
ID : 2
ID in the original source medium : 4352 (0x1100)
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos
Codec ID : A_TRUEHD
Duration : 2 h 19 min
Bit rate mode : Variable
Bit rate : 3 218 kb/s
Maximum bit rate : 5 004 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Bit depth : 24 bits
Compression mode : Lossless
Stream size : 3.15 GiB (5%)
Title : Atmos / TrueHD 7.1
Language : English
Default : Yes
Forced : No
Original source medium : Blu-ray
Number of dynamic objects : 11
Bed channel count : 1 channel
Bed channel configuration : LFE
Having the same issue since the update. Only happens in PLEX and seems to be sporadic. Will be working for 5-6 mins then audio drops out for a second then maybe happens again 30 seconds later. Rinse repeat
Neither Netflix or Amazon Prime are having this issue.
having the same issue and weirdly in my case after reading a ton of issues from the past. If i turn off Ethernet and use wifi i do not get the audio drop outs. But ethernet gives me the drop out. The shield is connected to the same google wifi hardwired/wifi .
I am having the same issue since the update. It’s happening on all files that have TrueHD/Atmos, DTS-X, DTS-HDMA. It happens randomly every few minutes for a second or so.
Its not just Plex. Kodi and Emby are also impacted.
- HD Audio dropouts. Investigating
Open Known Issues after release
- Pointer appears in PubG. Will be fixed in next release.
- System volume (Navigation) sounds lower in Android P/SE8.0 than Android O/SE7.x. Confirmed, reviewing reason for the change, considering to revert.
- Launcher app Icons zoomed/cropped. Investigating.
- TV loses sync (no input) on modesets (power on, wake from sleep, refresh/resolution changes). Investigating.
- Custom DNS entries appear to revert back to default. This is a UI issue, the custom DNS is in use but the default ones are being displayed. Will be fixed in future release.
- USB dac passthrough not working in Kodi. Investigating.
- USB audio level reset to 25% on reboot. Investigating.
- Wifi disconnects. Investigating.
- Wifi throughput issues causing 4k streaming, etc issues. Investigating.
- HD Audio dropouts. Investigating
Just as a side question. Does signing up for a hotfix keep you on a hotfix path with Nvidia if that makes sense.
Probably better explained… I signed up for the VC1 hotfix which I got within 24 hours.
Since then I seemed to have had another hotfix release yesterday or the day before. Sadly I clicked out before fully reading all the readme so I’m not sure what is was supposed to address.
I thought once you sign up you receive all the hotfixes. Guess I’ll find out when Hotfix 3 ships.
I signed up & received Hotfix 2, which is the current hotfix according to the thread on Nvidia’s forum.
Nvidia staff updates the top post when a new hotfix is available. Their forum doesn’t show when the post was edited, so it looks like the info is 20 days old when it is really about 7 days old.
