Since a few versions (guess it started with the latest shield firmware) transcoding often crashes / stopps if hardware acceleration is enabled. If i disable hardware acceleration, transcoding is working fine! I can only find the error “306: No such file or directory” in log.
Please find attached the according log files.
Having the same issue. Hardware transcoding will work for a few minutes & then fail & fall back to using software for transcoding. Here’s my post from another thread with similar issues. Conversion failed. The transcoder exited due to an error - #49 by STRATEGIZER
Ive noticed that when it first starts to buffer on screen, Then checking the PMS log for the exact same time stamp that the buffering accrued at 2:20am, Its saying that “hardware transcoding: enabled, but no hardware decode accelerator found”
02:20:41.290 [19597] DEBUG - Transcode Session: Going to restart at offset 750.750732 with segment number 750 Aug 03, 2018 02:20:41.290 [19597] DEBUG - Killing job. Aug 03, 2018 02:20:41.290 [19597] DEBUG - Signalling job ID 19796 with 9 Aug 03, 2018 02:20:41.290 [19597] DEBUG - Job was already killed, not killing again. Aug 03, 2018 02:20:41.290 [19597] DEBUG - Stopping transcode session c39uqwz4vo3zbyb92sb0ougz Aug 03, 2018 02:20:41.290 [19597] DEBUG - Starting a transcode session c39uqwz4vo3zbyb92sb0ougz at offset 750.8 (state=3) Aug 03, 2018 02:20:41.290 [19597] DEBUG - TPU: hardware transcoding: enabled, but no hardware decode accelerator found Aug 03, 2018 02:20:41.293 [19597] DEBUG - [Universal] Using local file path instead of URL: /storage/6472DE6872DE3E8C/My Media/Movies/The Time Machine (2002).mkv Aug 03, 2018 02:20:41.293 [19597] DEBUG - TPU: hardware transcoding: zero-copy support not present Aug 03, 2018 02:20:41.293 [19597] DEBUG - TPU: hardware transcoding: final decoder: , final encoder: Aug 03, 2018 02:20:41.308 [19597] DEBUG - Job running: EAE_ROOT='/data/user/0/com.plexapp.mediaserver.smb/tmp/pms-4388a2be-3b0d-48ee-ab10-06faed4b3f6f/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/data/user/0/com.plexapp.mediaserver.smb/Plex\ Media\ Server/Codecs/e944d3a-1309-android-aarch64/' XDG_CACHE_HOME='/storage/emulated/0/Android/data/com.plexapp.mediaserver.smb/cache' XDG_DATA_HOME='/data/user/0/com.plexapp.mediaserver.smb/Resources' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/data/user/0/com.plexapp.mediaserver.smb/Resources/Plex Transcoder' '-codec:0' 'h264' '-codec:1' 'dca' '-ss' '750' '-i' '/storage/6472DE6872DE3E8C/My Media/Movies/The Time Machine (2002).mkv' '-filter_complex' '[0:0]scale=w=1920:h=800[0];[0]format=pix_fmts=yuv420p|nv12[1]' '-filter_complex' '[0:1] aresample=async=1:ocl='\''5.1'\'':osr=48000:rematrix_maxval=5.000000dB[2]' '-map' '[1]' '-metadata:s:0' 'language=eng' '-codec:0' 'libx264' '-crf:0' '22' '-maxrate:0' '6780k' '-bufsize:0' '13560k' '-r:0' '23.975999999999999' '-preset:0' 'veryfast' '-level:0' '5.1' '-x264opts:0' 'subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none' '-force_key_frames:0' 'expr:gte(t,750.750732+n_forced*1)' '-map' '[2]' '-metadata:s:1' 'language=eng' '-codec:1' 'aac' '-strict:1' 'experimental' '-aac_coder:1' 'fast' '-q:1' '0' '-segment_format' 'mpegts' '-f' 'ssegment' '-individual_header_trailer' '0' '-segment_time' '1' '-segment_start_number' '750' '-segment_copyts' '1' '-segment_time_delta' '0.0625' '-segment_list' 'http://127.0.0.1:32400/video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/seglist' '-segment_list_type' 'csv' '-segment_list_size' '2147483647' '-segment_list_separate_stream_times' '1' '-max_delay' '5000000' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'media-%05d.ts' '-start_at_zero' '-copyts' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/progress' Aug 03, 2018 02:20:41.324 [19597] DEBUG - Jobs: Starting child process with pid 20498 Aug 03, 2018 02:20:41.324 [19597] DEBUG - Started session successfully: c39uqwz4vo3zbyb92sb0ougz Aug 03, 2018 02:20:42.256 [19712] DEBUG - Request: [127.0.0.1:60731 (Loopback)] PUT /video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/progress/stream?index=0&id=0&codec=h264&type=video (12 live) Signed-in Token (Strategizer8520) Aug 03, 2018 02:20:42.257 [4452] DEBUG - Completed: [127.0.0.1:60731] 206 PUT /video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/progress/stream?index=0&id=0&codec=h264&type=video (11 live) 1ms 227 bytes (range: bytes=0-) Aug 03, 2018 02:20:42.258 [19609] DEBUG - Request: [127.0.0.1:60732 (Loopback)] PUT /video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/progress/stream?index=1&id=0&codec=dts&type=audio (12 live) Signed-in Token (Strategizer8520) Aug 03, 2018 02:20:42.259 [4452] DEBUG - Completed: [127.0.0.1:60732] 206 PUT /video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/progress/stream?index=1&id=0&codec=dts&type=audio (12 live) 0ms 227 bytes (range: bytes=0-) Aug 03, 2018 02:20:42.266 [19703] ERROR - [Transcoder] [h264 @ 0x20258fda00] SEI type 5 size 4856 truncated at 4843 Aug 03, 2018 02:20:42.403 [19600] DEBUG - Request: [127.0.0.1:60734 (Loopback)] PUT /video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/progress/streamDetail?index=0&id=0&codec=h264&type=video&profile=High&language=eng&width=1920&height=800&interlaced=0&sar=1:1&level=41&frameRate=23.976&disp_default=1 (11 live) Signed-in Token (Strategizer8520) Aug 03, 2018 02:20:42.404 [4453] DEBUG - Completed: [127.0.0.1:60734] 206 PUT /video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/progress/streamDetail?index=0&id=0&codec=h264&type=video&profile=High&language=eng&width=1920&height=800&interlaced=0&sar=1:1&level=41&frameRate=23.976&disp_default=1 (11 live) 0ms 227 bytes (range: bytes=0-) Aug 03, 2018 02:20:42.405 [19709] DEBUG - Request: [127.0.0.1:60735 (Loopback)] PUT /video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/progress/streamDetail?index=1&id=0&codec=dts&type=audio&bitrate=768000&profile=DTS&language=eng&channels=6&layout=5.1%28side%29&sampleRate=48000&bitDepth=24&disp_default=1 (12 live) Signed-in Token (Strategizer8520) Aug 03, 2018 02:20:42.406 [4452] DEBUG - Completed: [127.0.0.1:60735] 206 PUT /video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/progress/streamDetail?index=1&id=0&codec=dts&type=audio&bitrate=768000&profile=DTS&language=eng&channels=6&layout=5.1%28side%29&sampleRate=48000&bitDepth=24&disp_default=1 (11 live) 0ms 227 bytes (range: bytes=0-) Aug 03, 2018 02:20:42.407 [19408] DEBUG - Request: [127.0.0.1:60736 (Loopback)] PUT /video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/progress/streamDetail?index=2&id=0&codec=subrip&type=subtitle&language=eng&disp_default=1 (12 live) Signed-in Token (Strategizer8520) Aug 03, 2018 02:20:42.408 [4452] DEBUG - Completed: [127.0.0.1:60736] 206 PUT /video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/progress/streamDetail?index=2&id=0&codec=subrip&type=subtitle&language=eng&disp_default=1 (11 live) 0ms 227 bytes (range: bytes=0-) Aug 03, 2018 02:20:42.455 [19615] DEBUG - Request: [127.0.0.1:60737 (Loopback)] PUT /video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/progress?duration=5743.126000 (11 live) Signed-in Token (Strategizer8520) Aug 03, 2018 02:20:42.456 [4452] DEBUG - Completed: [127.0.0.1:60737] 206 PUT /video/:/transcode/session/c39uqwz4vo3zbyb92sb0ougz/78acd315-f0e1-45e9-b982-3750244f9444/progress?duration=5743.126000 (11 live) 1ms 326 bytes (range: bytes=0-) Aug 03, 2018 02:20:42.980 [19712] DEBUG - Transcoder: session c39uqwz4vo3zbyb92sb0ougz indicated fallback to software decodingAlso at this exact time as the buffering accrues, Im monitoring Plex via the web app & Tatulli & notice both Plex & Tautulli remove the (HW) Hardware accelerator from the session info. This is also noticeable because its stops throttling & stays at a speed of 1-1.2, Sometimes much lower.
Plex Media (3.4 MB)
Not similar, The exact same issue. From Aug 05, 2018 09:42:17.738 within Plex Media Server.log, Exact same errors from within mine.
You mentioned HW transcoding will fail and fall back to software transcoding, but do your transcodes even complete? For me, optimizations or syncs, which require transcoding all fail, i just get “The transcoder failed due to an error”.
No, transcoding will only complete, if i set software transcoding as default.
Same issue here. Apparently engineering are looking into it, but no ETA
I have the same issue.
Never used sync, But tried to optimize all videos that were failing transcoding & those too also fail roughly 10-16% through optimizing.
@philiptruong Could you link to the thread that they said they’re aware of this issue looking into it. Thanks.
I have the same issue when attempting to optimize files.
The below appears in the logfile, then soon after that the optimization fails. Hoping for a fix soon.
DEBUG - TPU: hardware transcoding: enabled, but no hardware decode accelerator found
Then soon followed by the “.inProgress/S18E60.mp4.253: No such file or directory”, then
DEBUG - Jobs: ‘/data/user/0/com.plexapp.mediaserver.smb/Resources/Plex Transcoder’ exit code for process 24143 is 1 (failure)
I’ve got the same problem.
Any update if there’s a solution?
The newest update seems to fix this problem (fingers crossed).
Issue is NOT fixed. Playback stopped two times now during one movie, streaming to a chromecast. Latest Beta Server installed.
I can confirm that this issue is not fixed on the latest beta server 1.13.9.5439.
Given the Shield’s architecture, it’s absolutely worthless without the advertised hardware transcoding.
Are the Plex devs aware of this problem?
According to this topic, they should be. However, it’s been a couple of months and they haven’t let us know anything.
Can anyone provide a sample file where they see the transcoder crash, and exact steps to replicate? 
https://mega.nz/#F!AdNxAQRJ!3lhVAj0TtU0dXsX1Mv1Jbw
I have this file on an external hard drive attached to the Nvidia Shield. I have the issue when I stream to other devices. I tried surface pro 3 and LG G7. Sometimes it plays just fine but most of the times it doesn’t. I tried Plex media player, Chrome and kodi plugin and none of them worked properly.
I’m downloading that now to check, but if it has problems across multiple platforms, including when it’s not transcoded, then that sounds a little odd.
Direct play works fine though I can’t test it extensively because my surface pro 3 can’t handle 4K for more than a couple of minutes and my G7 must transcode because EAC3 audio is not supported.
