Since a few versions (guess it started with the latest shield firmware) transcoding often crashes / stopps if hardware acceleration is enabled. If i disable hardware acceleration, transcoding is working fine! I can only find the error “306: No such file or directory” in log. Please find attached th…

1.16.4 is on beta not public release yet The release note is here Plex Media Server (Transcoder) The transcoder process could leak memory on the Nvidia SHIELD (#9291) (There is a section on this support article covering Beta release access on the NVIDIA SHIELD) https://support.plex.tv/articles/…

No, transcoding will only complete, if i set software transcoding as default.

Same issue here. Apparently engineering are looking into it, but no ETA

Never used sync, But tried to optimize all videos that were failing transcoding & those too also fail roughly 10-16% through optimizing.

@philiptruong Could you link to the thread that they said they’re aware of this issue looking into it. Thanks.

[image] SHIELD hardware transcoding problem? Plex Pass Betas @philiptruong I’ve passed it along to engineering now, so it’s just a matter of time and resourcing. Sorry I can’t provide anything further! slight_smile

I have the same issue when attempting to optimize files. The below appears in the logfile, then soon after that the optimization fails. Hoping for a fix soon. DEBUG - TPU: hardware transcoding: enabled, but no hardware decode accelerator found Then soon followed by the “.inProgress/S18E60.mp4.25…

I’ve got the same problem. Any update if there’s a solution?

The newest update seems to fix this problem (fingers crossed).

Issue is NOT fixed. Playback stopped two times now during one movie, streaming to a chromecast. Latest Beta Server installed.

Shield: Transcoding crashes with hardware acceleration enabled

Plex Media Server NAS & Devices

philiptruong August 10, 2018, 12:52am 10

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Shield: Transcoding crashes with hardware acceleration enabled

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