Shut off a video froma user

General Discussions
1

I see this is not working or it’s different now. A user has a video on Plex paused for a week and according to the graph it’s using my server CPU and such. How can I shut this off on him? I remember I used to be able to do this and send a message also.

2

I just tried it on a Roku Ultra:

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When you hover over the Username, you’ll get the option, and when pressed you get a dialog box to send a message if you like. It stopped playback and I got a message on the Roku’s Display.

You may also find this setting advantageous:

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That one works as well.

3

I don’t on my laptop.

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4

What client is that?

5

There’s a setting (which @JuiceWSA mentioned): Settings → Network → Terminate Sessions Paused for Longer Than.

I wouldn’t recommend setting it very low. Perhaps 3000 minutes (just over two days) or so.

Some clients (Apple TV) have occasionally behaved poorly if a paused session was terminated out from underneath them.

6

I’m the administer trying to shut it off on a user. Hovering over the name does nothing. Tried with firefox and chrome.

7

They’d better work out whatever the problem is in 5 Minutes…lol

All the possible clients here are Roku Ultras, a Firestick and some other Amazon thingy. Everyone knows not to pause, but just in case - that does work as advertised.

That sounds like a bug.
It just worked in a test using Chrome and Plexweb, playing on a Roku Ultra - local network.

8

Agreed - I’ve never had a problem on Roku. And many of my users are on Amazon-flavored things.

I don’t notice paused sessions using any CPU or other server resources that I care about. Even a transcoding session only uses a little bit of disk space while sitting there idle.

9

what version of web app are you using. Does it do the same from https://app.plex.tv ?

Screenshot_7_1_21__12_29_PM

10

4.60.2

11

You’ll only see the option to terminate that session if hovering over the user name section at the bottom of the now playing tile.

12

I was using:
1.23.3.4707
Worked on that one.

13

Nope, not on my computer.

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14

Do you have any browser extensions, etc running. Have you tried in an incognito/private window

15

Just tried private window and same.

16

can you please try from https://app.plex.tv not the local one. I think we may need to see console logs but I would also try restoring defaults in debug settings.

17

Same issue from there.

18

I have 2 Chrome browser extensions, pop up blocker and whatever that is - both disabled for Plexweb:

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19

Take a look at the second screenshot which @JuiceWSA posted above.
Set the option to e.g. 20 minutes, then stop and restart your server.
After 20 minutes the session should be automatically closed.