Since the last update I get this error "File is unplayable. Color space is not supported."

Plex Media Server Desktops & Laptops
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Server Version#: 1.29.0.6244
Player Version#: 9.9.0.35519 for NVIDIA Shield Pro / Web browser

Hello, since the last update 1.29.0.6244 I cannot watch certain P5 files that used to be perfectly playable on my NVIDIA Shield Pro. It just keep loading forever.

And on the web app I get :
image

For instance I started an ep and between then I did the update and I cannot view it anymore …

Here is the file :
Média

Duration 1:02:34
Bitrate 19123 kbps
Width 3840
Height 2160
Aspect Ratio 1.78
Video Resolution 4K
Container MP4
Video Frame Rate 24p
Web Optimized Oui
Has 64bit Offsets true
Video Profile main 10

Partie

Duration 1:02:34
File XX.S01E04.MULTI.DOLBYVISION.P5.2160p.HMAX.WEB-DL.DDP5.1.Atmos.MP4.HEVC.mp4
Size 8.36 GB
Container MP4
Has 64bit Offsets true
Web Optimized Oui
Video Profile main 10

Codec HEVC
Bitrate 17716 kbps
D O V I B L Present true
D O V I Level 6
D O V I Present true
D O V I Profile 5
D O V I R P U Present true
D O V I Version 1.0
Bit Depth 10
Chroma Location left
Chroma Subsampling 4:2:0
Codec ID dvhe
Coded Height 2160
Coded Width 3840
Color Range pc
Frame Rate 23.976 fps
Height 2160
Niveau 5.0
Profil main 10
Ref Frames 1
Stream Identifier 1
Width 3840
Display Title 4K DoVi (HEVC Main 10)
Extended Display Title 4K DoVi (HEVC Main 10)

Codec EAC3
Chaînes 6
Bitrate 767 kbps
Langue Anglais
Language Tag en
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Stream Identifier 2
Display Title Anglais (EAC3 5.1)
Extended Display Title Anglais (EAC3 5.1)
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FordGuy61 wrote up and excellent analysis a few hours ago.

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Hi, thank for the response.
That doesn’t explain what have changed from this version VS the last one, since I was able to watch already half of the P5 before with no issue… The Shield is compatible with P5 profile in direct play…

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