I currently have another account in my home and they are unable to use the “Skip Intro” feature released today on their user. I am not seeing any configuration to enable it for them and it works perfectly under my user.
Are home users that don’t directly own a Plex Pass not able to use this feature?
I agree this is a puzzling limitation. I’m in a similar situation to @mbillow. I understand the rationale for requiring a Plex Pass on both Client and Server in general for remote “Friends”, but buying a second Plex Pass for my wife just so she can use Skip in our house seems excessive.
At least yours is analyzing correctly. I try to analyze one episode and Plex crashes.
Probably an oversight, or bug. Or maybe devices need to be restated? I think they’ve always applied these features to all home users.
EDIT: I just tested it on my wife’s user account on my phone and it worked.
going by the blog and support link @ https://www.plex.tv/blog/go-ahead-and-skip-that-intro/
Only two caveats: the intro sequence must be at least 20 seconds long (keep reading to see why) and you’ll need a Plex Pass for your playback device.
This is feature requires a Plex Pass subscription for the server admin and the account used in the player app (includes Managed users). That means, for instance, that even if there are intro detection markers on a server, a shared user for that server will need a Plex Pass to be able to skip the intros when playing content.
I believe they are intentionally diverting features away from un-managed home users (users with their own plex accounts) to pressure people into plex pass (even if they do not have a server).
the same has/is already happening with plexamp, which also requires plex pass.
Weird, the other account on my phone still doesn’t work. This at least has my hopes up that is an oversight and not an extortion scheme… 
Very much hoping this is an oversight - all of these plex pass features have worked for home users - this should continue to be the way it works - I completely understand outside the home why they would require each user to have plexpass - but i’m not getting a plexpass for my wife just so she can have her own on deck and watch history and this
Please check-out the latest update for the Plex Media Server. This version includes a fix to some rare crashes on old Windows machines
The fact you are responding to his post and not the rest makes me think this isn’t a mistake
Dissapointing
This is very much intentional, as you can see in their statements in the blog or, as mentioned, the passage of the support article.
It’s anti-customer and basically looks like a cashgrab. While I can totally understand you guys don’t want shared users to get Plex Pass features (as it still is), Plex Home users actually got the same Plex Pass features as the server owner, atleast until now. This looks more like a “Plex Pass Premium” model hidden somewhere than an awesome new feature for paying customers.
I’m not gonna pay another pass for my brother, just because we decided to give most of the home users their own account (admin login on set-top boxes only for security reasons). Seems like we have to bite the bullet and reset our watch progress to regain the features we paid for.
From what I’ve tested and read it seems that, only managed users can use it, it looks like not all home users are managed users so if you created a new account and added it to your home users this feature won’t work in that profile, but if you create a managed user it will work in the profile created. So a solution so you don’t share your admin account password would be to make one account for your home users, and then create a managed user for each member. Sadly this is no good at least for me, because all my home users have their own account, and only my guest managed user profile can use this feature.
It would be great if this feature worked in all home users and not only managed ones.
I stumbled on this other post by @Traccker about this same issue. The mods immediately closed it and marked it as answered. As far as I can see these are the only two threads about it so apparently home users that aren’t managed don’t get this feature and won’t get this feature in the future. Honestly that really rubs me the wrong way. I desperately want to continue to love Plex and believe that they really do care about their customers but it’s things like this that make me utterly disappointed with the Plex team.
How so?
It’s not that not having this feature is breaking Plex for them in any way. It’s not like there’s a button popping up asking for 0.50$ every time a non Plex Pass user wants to skip a tv intro. They’re also still able to fast-forward or skip X seconds (depending on their client).
Right now… that’s just a little bit more convenient for Plex Pass users.
If that is disappointing you, you seem to have a very low tolerance for very common business models. Keep in mind… no Plex Pass members = no Plex development and no Plex services. With that in mind… I’m glad they stick to that model and don’t sell my data like Google or Facebook and instead provide some more value to Plex Pass users.
PS: please consider… Plex Ninja !== Plex team member. I’m a user as well and that’s clearly just my personal opinion. Not speaking for Plex or on their behalf.
I have been a defender of almost every decision plex has made to this point - but the fact my wife doesn’t have this intro skip unless i buy another plexpass is crazy
I mean i could remake her account as a managed account but her account was made long before there were managed accounts or home accounts for that matter
Just disappointing - its a lot of cpu time to run through my entire library and mark these and then only i can use it
You are right this is definately a cool new ease of use feature that doesn’t break any existing functionality but it is a bit disappointing that Plex keeps making choices that keep shafting customers in order to make more money. This is a bit like the winks smarthome choice to all of a sudden require a subscription in order to use any of your smarthome stuff, albeit not nearly as extreme.
I totally agree that plex needs plex pass subscribers to keep going. I have been one for the better part of a decade. I could care less if the few close friends that I share my server with need a plex pass to use this feature or other new ones that might come in the future. The thing that I am disappointed about was the decision to require members of my plex home to also have a plex pass.
I think the frustration for me isn’t that there are limitations on this feature, but where they are drawn. It’d make more sense to me if “Home Users” could use skip while on my network (you know, at Home), but not remotely. But as it’s drawn, needing to either buy a Plex Pass for every member of my household or force them onto lousier managed accounts is a pretty cruddy choice.
This is a shame, previously home users have always had the plex pass “perks” so why not this one? I’ve just wasted almost an hour trying to work out why this wasnt working for my other half’s “home” (but not managed) account for her, the blog announcement post needs to be clearer IMO
This is pretty disappointing. Finally found the time to get the skip intro feature working and now realising that I cannot use the feature at all. I got an admin account with Plex Pass and two home users without Plex Pass. One user account for me and one account from my girlfriend.
Now both of our user accounts dont have access to the feature.
This is like saying that when you are a couple, both partners need a playing Netflix account which is ridiculous.
That’s too bad. My plex-pass account is the admin one, I’m just lucky I was lazy enough to create a managed account for me instead of real one. I regretted that later, cause you can’t use managed accounts with Infuse player at all currently. But now, yay… But all my family is still unable to use the feature cause I made them to create plex accounts.
Too all who don’t mind moving to managed, you can copy specific server’s watched and ratings from one user to another using db tools https://www.reddit.com/r/PleX/comments/8ni1sr/how_to_manually_copy_watched_from_one_user_to/ (it worked for me when I moved from cluttered admin to managed user, but I guess the new hubs can make an admin account less cluttered nowadays).
Another option is to use trakt with 2-way sync. I only ever tried syncing to trakt via the plugin, but the plugins are dead-ish now, and current options include https://www.reddit.com/r/PleX/comments/cnnvxb/i_created_a_tool_to_sync_from_trakt_to_plex I’m not sure whether you can sync TO trakt the things you manually marked as watched though. I think Plex is still missing a webhook for that. But at least (I hope) you can mark at trakt manually and sync back to a managed account.
