Skip intro outro not working after turned on

General Discussions
1

Hello,

I just bought the lifetime pass mostly for skip intro-outro. Followed the guide and set intro and credit markers to ‘never generate’, turned auto-skip on across all my clients. Still, nothing skips. Is there any way I can manually tag the intro and outro so it’ll actually work? Thanks.

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2

Plex Documentation
→ Skip TV Show Intros
→ Credits Detection

If you want Plex to generate intro and credit markers, then you have to enable them in the Plex Media Server settings.

Set Generate Intro Video Markers to either As a Scheduled Task or as a scheduled task and when media is added.

Do the same for Generate Credits Video Markers.

Once enabled, you can manually analyze a movie, tv season, or tv episode to generate the markers.

If configured to run as a scheduled task, then Plex will analyze the media during the Scheduled Tasks window (settings → scheduled tasks). You may need to increase the scheduled task window to give Plex additional time to perform all tasks, including analyzing the media. If the tasks do not complete, they will be re-queued for the next window.


Regarding online markers…

Only for credits, not for intro markers.

Only works if someone has the same file as you.
Example:

  • If you and I rip the same Blu-ray disc, then it works.
  • If we rip the same movie from different discs, then it may not work. Discs from different regions will have different intro credits, so the timings will be different. Same for movies with multiple re-issues. Same for movies from disc vs from a streaming service.

To tell if Plex has generated markers, look at the XML Info for the movie/episode.

Credit Marker:
<Marker final="1" id="7647" type="credits" startTimeOffset="2934508" endTimeOffset="3016121">
Intro Marker:
<Marker id="7647" type="intro" startTimeOffset="1361" endTimeOffset="99006">

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I did them both. I tried to analyze “TV shows” folder and the Individual shows, but it’s still not working on any show.. am I missing something?

I see the last part you put in. Code. But that’s waaay above my head.

4

It’s not code, just the raw XML that you can check your own media to see if it contains it. Go to any movie or show, click on a file’s triple dot menu, and choose “Get Info”. In there, a yellow link called “Get XML” will show you the raw XML data that Plex knows about the media, such as if there are credit markers, and exactly WHERE those markers are in the file’s timestamp.

Okay, so, unless they changed it, you cannot just select the show and hit analyze. Or even be on the show home screen and do so. You must do it by selecting all the episodes at once and choosing analyze.

Alternatively, try the Plex Dance on a single show, and see if Plex performs into or credit analysis when it was added. After the Plex dance, and you tell the library to scan for the file, check the heartbeat icon in the upper right corner of a web client to see what the server is doing. See if it detects the “new” show, and is generating image thumbnails (assuming they are enabled). In addition to that, Plex should also be doing intro/credit detection at the same time. This usually takes longer to complete, so is often the last thing to finish when a show is added.

5

Plex should analyze the movies/shows during the maintenance window if it has enough time. As a test, set Scheduled Tasks to run from 0000 to 2300, then stop & start Plex Media Server. The scheduled tasks should start shortly after PMS starts.

For manual analysis, analyze the season or episode, not the show or entire library. Or perform the Plex Dance as @Divideby0 mentions.

From the Plex docs

  • Manual Intro Detection: You can force detection for a season or an episode by using the Analyze action in the options menu for them
  • Manual Credit Detection: To do so, simply use the Analyze action from the options menu of an episode or a movie in the web app..

Yeah, I forgot to link in the support document: Investigate Media Information and Formats.