Slow loading Home screen

Plex Media Server Desktops & Laptops
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1

Server Version#: 1.24.5.5160
Player Version#: Web, Android, Roku

My home screen has been talking longer and longer to load. It’s close to a minute whenever I start the Plex app for the home screen to fully load. This used to be almost instant. I have all the Scheduled Tasks checked including Optimize database every week. I 'm not not seeing any other issues such as slow navigation or buffering and once the Home screen finally loads everything is fine. Seeing this same behavior on the Web app, Roku and Android apps.

2

Do you have only media sources of one server added to the left side bar, or did you also add other servers, or the official Plex online media sources?

3

+1

I have the exact same issue when I load the Plex app on Google TV. I only have one Plex server and have disabled all of the Plex online sources.

4

I had other servers on the side bar. I unpinned everything except sources on my local server. Still taking 50 seconds to load the home screen.

5

How large is the media collection?
How many libraries are there?
What kind of hardware is the server running on?
Have you checked for signs of database corruption? Repair a Corrupted Database | Plex Support

6

To add to Otto,

May we see the DEBUG log files ZIP please?

7

Media data is on a 3 disk RAID 5 array (ZFS) Total size of disk in 16 TB. Size of libraries 7 TB
I have 5 libraries. TV, Movies, Sports Videos, Home movies, Music.
Server: 8 Core Proxmox server. Plex in a Centos container with sonaar, radaar, OMBI. Homeessistant running in another container. Plex is allocated 6 cores 16 GB ram and GPU passthrough.

I read the link. I can recreate the libraries if necessary but I really don’t want to lose all my watched/unwatched data.

8

Plex Media Server Logs_2021-10-25_18-52-45.zip (3.2 MB)
Logs

9

The link is not about re-creating the libraries from scratch.
It is about preserving what you have by trying to repair the database.

10

Stopped the plexmediaserver
Backed up my database
Ran the integrity_check which returned OK
I then ran the recover anyway. No errors and created a recover.out file
Restarted the plexmediaserver
Still taking same time to load the Home screen

Do I need to try the manual repair?

[root@ct-plex Databases]# cp com.plexapp.plugins.library.db com.plexapp.plugins.library.db.original
[root@ct-plex Databases]# "/usr/lib/plexmediaserver/Plex SQLite" com.plexapp.plugins.library.db "PRAGMA integrity_check"
ok
[root@ct-plex Databases]# "/usr/lib/plexmediaserver/Plex SQLite" com.plexapp.plugins.library.db ".output recover.out" ".recover"
11

Chances are relatively low that it will make a difference, but it can’t hurt either.

Did you create and add collections to the home page?

When assessing the size of the collection, it is more about the number of items and not the occupied storage space.

12

Something I just noticed. If I connect directly to the server IP:
http://192.168.x.xxx:32400/
Than it takes 45-50 seconds

If I connect to though the letsencrypt and reverse dns link:
https://plex.xxxxxx.duckdns.org/
Then it only takes about 25 seconds to load

I would think that would be the other way around but I’ve testing it several times

So I thought maybe I’ll try though the plex.tv link and see.
https://app.plex.tv/desktop/#!/
When I did that I got a pop up asking if I wanted to upgrade my meta data so I ran that on all libraries. It’s still running now

14

If you set the library view mode of your TV show library to “Episodes” and
that of your music library to “Albums”, you get pretty useful numbers readily shown at the top.

In “movie”-type libraries, just set the sorting mode to something that is not “by Title”. Then you will see a pretty accurate number.

15

Well it looks like the metadata update process that was kicked off when I logged into via plex.tv fixed the issue. Wish I screen shot the splash screen because I didn’t really read it that closely on what it was doing. But the home screen is loading instantly now.

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