[SOLVED] Pictures can not be displayed on Samsung 8000 (Playback error)

EDIT: The developers were able to find the bug and is fixed in version 5.49.3!

Server Version#: 1.29.1.6316
Player Version#: 5.49.2
plex media server and xlm error log.zip (347.1 KB)
Error appears at 15:19:12

Hello all,

have installed plex on my Samsung TV, but I can’t display photos in full screen. The thumbnails load but as soon as I try to open one it shows me the error message “There was an error displaying this photo.”

I have activated the onscreen loggin:

Videos and music play normally. I have tested many different images (resolution, format, source) but always get the same error.

Plex is running on my QNAP (TS-873 / QTS 5.0.1.2194). I also updated to the latest plex server version 1.29.16316.

I can view the photos normally via the web interface.

Does anyone know a solution for this?

Additional:

NAS:

QNAP TS-873
QTS 5.0.1.2194

TV:
Samsung GU50AU8079UXZG (8000 Series / 2021)
Tizen: 2101 (latest)

Thank you for your time and help. I appreciate it very much.

2 Likes

Same issue here with QNAP and LG TV.

Same here.
I have a Samsung QE50… with Synology server. Photos are still working fine on all other devices (iphone, ipad, laptop) and the photos still work as my screen saver on the TV. I’ve rebooted the TV and deleted and reloaded the Plex app, but still get the same message “An error occurred displaying the current photo”.
This all seems to have happened since I downloaded the latest update to version 1.29.1.6316 - is this a coincidence?
I’d be interested to find out what’s going on.

Same issue on two different but <1 year old model Samsung smart TVs. Everything works but the pictures never open and instantly shows same error every time “There was an error displaying this photo.”

Android, iPhone, and browser viewing works fine for pictures and everything else.

Hello,
I am experiencing the same issue as already reported in another thread:

Plex Server version 1.29.2.6364
Client version 5.49.2 on a Samsung Tizen TV from 2020
TV on the same network as the Plex media Server

Films and music play just fine
All media play fine in all other clients like:

  • macOS client
  • iPhone/iPad client
  • Web version
  • Remote clients
1 Like

I also have three different Samsung TV’s not displaying photo’s. They work fine on everything else. This is a recent thing but not sure exactly when it started because I haven’t viewed pictures in while. I hope they figure this out and send a patch our way.

1 Like

Same here, photos play fine on any other platform. Same error message, just started happening out of the blue.

same here

Same issue 2 Samsung 1 LG TV

Fixed!

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