[SOLVED] Plex for Mac keeps crashing after ~30 seconds when trying to update itself

[Sam_AU]

This is an FYI for anyone else experiencing the same issue, and/or if it helps the devs in any way.

Server Version#: Synology, DSM7 1.24.3.5033-757abe6b4

Player Version#: Plex for Mac (Version 1.34.1.2590-74ea7099)

Note: The latest version as of writing is 1.35.1.2632-c6783c78 (came out few days ago). However, the Mac app does not seem to be able to update successfully because of the below.

I noticed this as of today.

I start Plex for Mac and after about ~30s - 1 minute, it crashes. I get the Mac’s popup asking if I want to report it, reopen, or ignore.

If I click on reopen, It then asks to be re-opened via iTerm (➜ Downloads /Applications/Plex.app/Contents/MacOS/Plex; exit)

And crashes again after ~30s-1 minute - rinse & repeat.

Removed the “exit” just in case, managed to see this

 ➜  /Applications/Plex.app/Contents/MacOS/Plex
 libc++abi: terminating with uncaught exception of type std::runtime_error: Log: Error handling format string 'Download %s of %s progress %s of %s bytes (%d%%)': invalid type specifier
 [1]    99501 abort      /Applications/Plex.app/Contents/MacOS/Plex

It also asks me if I want to report this crash (which I hit Yes).

Details of the crash reporter: plex_crash.txt (149.1 KB)

Plex server debug logs (verbose off): Plex Media Server Logs_2021-09-24_09-28-37.zip (4.4 MB)

Solution: Update Plex for Mac manually to 1.35.1.2632-c6783c78. Issue is resolved.

Let me know if there’s anything else you need.

Ta.

[anti4kd]

Thank you. Manually upgrading fixed also for me.

[MacRonin]

Thanks for the info. I am on 10.15.7 and had Plex-mac-os 1.34.1 had the repeated fails after approx 30 seconds start a few days ago. Just updated to 1.35.1 and seems OK now

[couzin2000]

Thank you. Fixed as described above. Just manually downloaded the latest version from the site. Here’s a link if you want the latest version: Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD and More

[CBZinger]

This fix worked for me as well. Baffling!

[MrAniki]

Not all heroes wear capes. THANK YOU.