[SOLVED] Since updating plex to 1.28.0.5999, all lib are not available

Plex Media Server
1

Since updating plex to 1.28.0.5999, all lib are not available, but I can navigate properly

2

Recheck the shared folder permissions.

DSM updates sometimes interfere with (remove) Plex permissions. (It happens more than you would think)

3

Thank you, I just check and ACL were ok, I just update Plex, not DSM

4

Did you put new media in the folder ?
Do you have any other programs which write to that shared folder?

At this point, I do need to see the logs which have captured the errors.

PMS doesn’t just have files not be available on Synology

5

Did anyone solve this - updating to 1.28 on Synology

I have the same problem. - on two Machines now (918 & 3617xs)
Plex is there as is the library list but no content
"Something went wrong

An unexpected error occurred."
Only updating Plex nothing else changed.
Any recomendations.
Thanks

6

@rweng009

I can’t figure out what the problem is in order to solve at this point.

Can you please do the following for me?

  1. Verify debug logging is enabled in the server (SAVE if you make changes)
  2. Recreate the problem.
  3. Download the logs ZIP file
  4. Attach it for me to look through
7

Plex Media Server.log (8.6 MB)
I try to perform some test :

I delete from Synology my Plex
I perform install with Package community Plex
Now my version is 1.18.5.2309

I have exactly the same issue

I can acces remotly to my plex server
All lib and user were present.

When I want to modify a lib, i have an issue

I create a new one for video, and when Plex parse my folder it don’t find any movie.
I have an error when I want to acces at this new lib
I create a new one for Soundtrack, and when Plex parse my folder it don’t find any mp3.
But, I can acces to this lib, he just put a warn, as this lib was empty

Thank for your help

8

This sounds very much like permissions problems

Can you check this please ?

9

Plex User have Read / Write permission on each folder

10

Please make a ZIP file of the entire Logs directory under Plex Media Server and attach it here (Use Filestation: Right-click Logs → Compress to Logs.zip )

11

Logs.zip (4.7 MB)Thank for your help

12

Thank you.

I found it immediately.

It was as I suspected but wanted confirmation first.

Aug 03, 2022 20:09:21.169 [0xf358dd90] DEBUG - Jobs: '/volume1/@appstore/Plex Media Server/CrashUploader' exit code for process 20792 is 0 (success)
Aug 03, 2022 20:09:36.356 [0xf6845c6c] ERROR - SQLITE3:0xf77469b8, 11, database corruption at line 88814 of [1b256d97b5]
Aug 03, 2022 20:09:36.356 [0xf6845c6c] ERROR - SQLITE3:0xf77469b8, 11, statement aborts at 3024: [ANALYZE] database disk image is malformed
Aug 03, 2022 20:09:36.380 [0xf6845c6c] ERROR - Exception thrown during migrations, aborting: sqlite3_statement_backend::loadOne: database disk image is malformed
Aug 03, 2022 20:09:36.874 [0xf6845c6c] DEBUG - ChangestampAllocator: initialized to 7885647255500713583

The database is damaged and needs repair…

REPLACING it with a copy of one of the backups is usually easier.

  1. Stop Plex

  2. Open FileStation

  3. Navigate Plex/Library/Application Support/Plex Media Server/Plug-in Support/Databases

  4. Rename com.plexapp.plugins.library.db to com.plexapp.plugins.library.BAD

  5. COPY your oldest backup (right-click COPY TO)

  6. Place it up one level to Plug-in Support

  7. Navigate up one level in FileStation

  8. Rename the backup copy to be com.plexapp.plugins.library.db

  9. Now MOVE it back into Databases

  10. IF THEY EXIST
    – Delete com.plexapp.plugins.libary.db-shm
    – Delete com.plexapp.plugins.library.db-wal

  11. Right-click com.plexapp.plugins.library.db
    – Make certain it is owned by user Plex, group users

  12. Start PMS

  13. Give it a minute to stabilize again

  14. Open PMS

  15. Verify everything is present and you can read the sections.

NOW, as last step, Refresh All Metadata for each section so the backup database catches up with the changes you’ve made since it was created

2 Likes
13

For the moment I perform all step to 14, but I can’t acces to PMS, still runing into DSM interface but I can’t access (I delete files step 10)

14

After few minute I can acces to my PMS, thank you so much, your are my angel
Thank you

15

I did tell

Glad all is well

1 Like
16

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