Server Version#: 1.24.5.5173 (docker)
Player Version#: Google Chrome Version 95.0.4638.69
Recently, some of my media won’t play remotely. I thought I had it down to a certain EA3 audio type, but sometimes it would be transcoded, sometimes it wouldn’t. The results are the same. It just spins and never loads. Remotely it will get to 33% and stick.
I can tell this isssue will happen if the media won’t play on chrome through app.plex.tv as well.
Any ideas why the server won’t transcode this any more?
Here are the logs:
[
{
“type”: “info”,
“host”: “app.plex.tv”,
“userAgent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.69 Safari/537.36”,
“browser”: {
“platformVersion”: “10”,
“id”: “chrome”,
“name”: “Chrome”,
“version”: “95.0”,
“webkit”: true,
“platform”: “Windows”,
“platformID”: “windows”,
“platformModifierKey”: “ctrl”
},
“version”: “4.69.1”,
“primaryServerUrl”: “https://46789dad094ffa87953a997a95287b.plex.direct:32400/”,
“primaryServerAuthToken”: true,
“username”: “aberry27”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “plex.tv”,
“uri”: “https://plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
},
{
“type”: “log:message”,
“level”: 2,
“message”: “[Companion] Opening long poll to OMV at https://46789dad094ffa87953a997a95287b.plex.direct:32400/player/proxy/poll”,
“time”: “2021-11-08T13:46:28.956Z”
},
{
“type”: “ajax”,
“url”: “https://46789dad094ffa87953a997a95287b.plex.direct:32400/player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.69.1&X-Plex-Client-Identifier=gf4t5qltvzb0tkv16e0l41pc&X-Plex-Platform=Chrome&X-Plex-Platform-Version=95.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1440x789%2C1440x900&X-Plex-Token=TOKEN&X-Plex-Language=en”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”
},
“responseLength”: 0,
“time”: “2021-11-08T13:46:28.956Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] PlexServer is unavailable at https://68-82-213-224.b82b5d9a69b141908928928bf7993819.plex.direct:11851/media/providers (Status 0)”,
“time”: “2021-11-08T13:46:32.686Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] Prevented fallback to insecure connection for PlexServer”,
“time”: “2021-11-08T13:46:32.687Z”
},
{
“type”: “ajax”,
“url”: “https://68-82-213-224.b82b5d9a69b141908928928bf7993819.plex.direct:11851/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.69.1&X-Plex-Client-Identifier=gf4t5qltvzb0tkv16e0l41pc&X-Plex-Platform=Chrome&X-Plex-Platform-Version=95.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1440x789%2C1440x900&X-Plex-Token=TOKEN&X-Plex-Language=en”,
“status”: 0,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“statusText”: “timeout”,
“time”: “2021-11-08T13:46:32.687Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] PlexServer is unavailable at https://10-0-0-69.b82b5d9a69b141908928928bf7993819.plex.direct:32400/media/providers (Status 0)”,
“time”: “2021-11-08T13:46:32.688Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] Prevented fallback to insecure connection for PlexServer”,
“time”: “2021-11-08T13:46:32.689Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] All connections to PlexServer failed”,
“time”: “2021-11-08T13:46:32.689Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Found all servers = OMV, RyzenOMV, V4ULT, plex.tv”,
“time”: “2021-11-08T13:46:32.689Z”
},
{
“type”: “ajax”,
“url”: “https://10-0-0-69.b82b5d9a69b141908928928bf7993819.plex.direct:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.69.1&X-Plex-Client-Identifier=gf4t5qltvzb0tkv16e0l41pc&X-Plex-Platform=Chrome&X-Plex-Platform-Version=95.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1440x789%2C1440x900&X-Plex-Token=TOKEN&X-Plex-Language=en”,
“status”: 0,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“statusText”: “timeout”,
“time”: “2021-11-08T13:46:32.690Z”
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2021-11-08T13:46:33.946Z”
},
{
“type”: “log:message”,
“level”: 2,
“message”: “[Companion] Poll connection successfully opened with OMV”,
“time”: “2021-11-08T13:46:34.016Z”
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2021-11-08T13:46:35.960Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “No type was found for mixed”,
“time”: “2021-11-08T13:46:35.962Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “No type was found for mixed”,
“time”: “2021-11-08T13:46:35.963Z”
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2021-11-08T13:46:35.979Z”
},
{
“type”: “ajax”,
“url”: “https://46789dad094ffa87953a997a95287b.plex.direct:32400/library/metadata/20735?includeOnDeck=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.69.1&X-Plex-Client-Identifier=gf4t5qltvzb0tkv16e0l41pc&X-Plex-Platform=Chrome&X-Plex-Platform-Version=95.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1440x789%2C1440x900&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine&X-Plex-Text-Format=plain&X-Plex-Provider-Version=3.2”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“responseLength”: 11199,
“time”: “2021-11-08T13:46:36.011Z”
},
{
“type”: “ajax”,
“url”: “https://46789dad094ffa87953a997a95287b.plex.direct:32400/library/metadata/20766/children?excludeAllLeaves=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.69.1&X-Plex-Client-Identifier=gf4t5qltvzb0tkv16e0l41pc&X-Plex-Platform=Chrome&X-Plex-Platform-Version=95.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1440x789%2C1440x900&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine&X-Plex-Text-Format=plain&X-Plex-Provider-Version=3.2”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“responseLength”: 3906,
“time”: “2021-11-08T13:46:36.025Z”
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2021-11-08T13:46:36.044Z”
},
{
“type”: “ajax”,
“url”: “https://46789dad094ffa87953a997a95287b.plex.direct:32400/playQueues?type=video&continuous=1&uri=server%3A%2F%2F77ecfd9fcb8688f05ed2aaaf8e32abfb3980a4d9%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F20767&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.69.1&X-Plex-Client-Identifier=gf4t5qltvzb0tkv16e0l41pc&X-Plex-Platform=Chrome&X-Plex-Platform-Version=95.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1440x789%2C1440x900&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine&X-Plex-Text-Format=plain&X-Plex-Provider-Version=3.2”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“responseLength”: 6465,
“time”: “2021-11-08T13:46:36.045Z”
},
{
“type”: “log:message”,
“level”: 2,
“message”: “[MDE] Augmented profile: {\n “directPlay”: {\n “mp4”: {\n “mimeType”: “video/mp4; codecs=\“avc1.42E01E\””,\n “video”: {\n “codecs”: {\n “h264”: {\n “maxWidth”: 4096,\n “maxHeight”: 2160\n }\n },\n “maxWidth”: 1920,\n “maxHeight”: 1280,\n “maxFrameRate”: 60\n },\n “audio”: {\n “codecs”: {\n “aac”: {}\n }\n }\n },\n “ogg”: {\n “mimeType”: “video/ogg”,\n “video”: {\n “maxWidth”: 1920,\n “maxHeight”: 1280,\n “maxFrameRate”: 60\n }\n },\n “mpegts”: {\n “protocol”: “hls”,\n “video”: {\n “maxWidth”: 1920,\n “maxHeight”: 1280,\n “maxFrameRate”: 60\n }\n },\n “flv”: {\n “video”: {\n “maxWidth”: 1920,\n “maxHeight”: 1280,\n “maxFrameRate”: 60\n }\n },\n “mkv”: {\n “mimeType”: “video/webm”,\n “video”: {\n “codecs”: {\n “vp8”: {\n “maxWidth”: 4096,\n “maxHeight”: 2160\n },\n “vp9”: {\n “maxWidth”: 4096,\n “maxHeight”: 2160\n }\n },\n “maxWidth”: 1920,\n “maxHeight”: 1280,\n “maxFrameRate”: 60\n },\n “audio”: {\n “codecs”: {\n “opus”: {},\n “vorbis”: {}\n }\n }\n }\n },\n “directStream”: {\n “video”: {\n “maxWidth”: 1920,\n “maxHeight”: 1280,\n “maxFrameRate”: 60,\n “maxBitDepth”: 8,\n “codecs”: {\n “h264”: {\n “maxWidth”: 4096,\n “maxHeight”: 2160\n }\n }\n },\n “audio”: {\n “codecs”: {\n “aac”: {}\n },\n “maxBitrate”: 192,\n “maxChannels”: 2\n }\n }\n}”,
“time”: “2021-11-08T13:46:36.094Z”
},
{
“type”: “log:message”,
“level”: 2,
“message”: “[MDE] Starting analysis of 1080 (mkv, h264, eac3, 40, high)”,
“time”: “2021-11-08T13:46:36.094Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Analyzing direct play”,
“time”: “2021-11-08T13:46:36.094Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Cannot direct play: noCodecInProfile:h264”,
“time”: “2021-11-08T13:46:36.094Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Analyzing video direct stream”,
“time”: “2021-11-08T13:46:36.094Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Analyzing audio direct stream”,
“time”: “2021-11-08T13:46:36.094Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Analyzing playability”,
“time”: “2021-11-08T13:46:36.094Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MDE] Finished analysis of: 1080 (mkv, h264, eac3, 40, high) {\n “canPlay”: true,\n “canDirectPlay”: false,\n “canDirectStreamVideo”: true,\n “canDirectStreamAudio”: false,\n “bitrate”: 9609,\n “videoResolution”: 1080\n}”,
“time”: “2021-11-08T13:46:36.095Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[PDE] Player decision: {\n “playerType”: “html”,\n “protocol”: “dash”,\n “canDirectPlay”: false\n}”,
“time”: “2021-11-08T13:46:36.095Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[PDE] DASH and HLS should seek forward by default, offset=0”,
“time”: “2021-11-08T13:46:36.096Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Transcoder] Video (start) options: {\n “hasMDE”: 1,\n “path”: “/library/metadata/20767”,\n “mediaIndex”: 0,\n “partIndex”: 0,\n “protocol”: “dash”,\n “fastSeek”: 1,\n “directPlay”: 0,\n “directStream”: 1,\n “subtitleSize”: 100,\n “audioBoost”: 100,\n “location”: “lan”,\n “addDebugOverlay”: 0,\n “autoAdjustQuality”: 1,\n “directStreamAudio”: 1,\n “mediaBufferSize”: 102400,\n “X-Plex-Session-Identifier”: “ce0w9f6zfyqrfyw1cvru4dxt”,\n “session”: “6qo6031kl43cqpwoz3shvle0”,\n “subtitles”: “burn”,\n “X-Plex-Client-Profile-Extra”: “append-transcode-target-codec(type=videoProfile&context=streaming&audioCodec=aac&protocol=dash)”,\n “X-Plex-Incomplete-Segments”: 1\n}”,
“time”: “2021-11-08T13:46:36.096Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[PDE] DASH and HLS should seek forward by default, offset=0”,
“time”: “2021-11-08T13:46:36.096Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Transcoder] Video (decision) options: {\n “hasMDE”: 1,\n “path”: “/library/metadata/20767”,\n “mediaIndex”: 0,\n “partIndex”: 0,\n “protocol”: “dash”,\n “fastSeek”: 1,\n “directPlay”: 0,\n “directStream”: 1,\n “subtitleSize”: 100,\n “audioBoost”: 100,\n “location”: “lan”,\n “addDebugOverlay”: 0,\n “autoAdjustQuality”: 1,\n “directStreamAudio”: 1,\n “mediaBufferSize”: 102400,\n “X-Plex-Session-Identifier”: “ce0w9f6zfyqrfyw1cvru4dxt”,\n “session”: “6qo6031kl43cqpwoz3shvle0”,\n “subtitles”: “burn”,\n “X-Plex-Client-Profile-Extra”: “append-transcode-target-codec(type=videoProfile&context=streaming&audioCodec=aac&protocol=dash)”,\n “X-Plex-Incomplete-Segments”: 1\n}”,
“time”: “2021-11-08T13:46:36.096Z”
},
{
“type”: “ajax”,
“url”: “https://46789dad094ffa87953a997a95287b.plex.direct:32400/video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F20767&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&addDebugOverlay=0&autoAdjustQuality=1&directStreamAudio=1&mediaBufferSize=102400&session=6qo6031kl43cqpwoz3shvle0&subtitles=burn&Accept-Language=en&X-Plex-Session-Identifier=ce0w9f6zfyqrfyw1cvru4dxt&X-Plex-Client-Profile-Extra=append-transcode-target-codec(type%3DvideoProfile%26context%3Dstreaming%26audioCodec%3Daac%26protocol%3Ddash)&X-Plex-Incomplete-Segments=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.69.1&X-Plex-Client-Identifier=gf4t5qltvzb0tkv16e0l41pc&X-Plex-Platform=Chrome&X-Plex-Platform-Version=95.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1440x789%2C1440x900&X-Plex-Token=TOKEN&X-Plex-Language=en”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”
},
“responseLength”: 3019,
“time”: “2021-11-08T13:46:36.111Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[MediaElement] Found existing media element to use. type: video”,
“time”: “2021-11-08T13:46:36.147Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Player] Timeline, {\n “ratingKey”: “20767”,\n “key”: “/library/metadata/20767”,\n “playbackTime”: 0,\n “playQueueItemID”: “74”,\n “state”: “playing”,\n “hasMDE”: 1,\n “context”: “home:hub.tv.recentlyadded”,\n “row”: 2,\n “col”: 0,\n “time”: 0,\n “duration”: 3469000\n}”,
“time”: “2021-11-08T13:46:38.054Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “Did not move header “accept” to query string. This can result in an unnecessary OPTIONS preflight request.”,
“time”: “2021-11-08T13:46:38.055Z”
},
{
“type”: “ajax”,
“url”: “https://46789dad094ffa87953a997a95287b.plex.direct:32400/:/timeline?ratingKey=20767&key=%2Flibrary%2Fmetadata%2F20767&playbackTime=0&playQueueItemID=74&state=playing&hasMDE=1&context=home%3Ahub.tv.recentlyadded&row=2&col=0&time=0&duration=3469000&X-Plex-Product=Plex%20Web&X-Plex-Version=4.69.1&X-Plex-Client-Identifier=gf4t5qltvzb0tkv16e0l41pc&X-Plex-Platform=Chrome&X-Plex-Platform-Version=95.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1440x789%2C1440x900&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine&X-Plex-Text-Format=plain&X-Plex-Provider-Version=3.2&X-Plex-Session-Identifier=ce0w9f6zfyqrfyw1cvru4dxt”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“accept”: “application/json,application/xml”
},
“responseLength”: 594,
“time”: “2021-11-08T13:46:38.070Z”
},
{
“type”: “ajax”,
“url”: “https://46789dad094ffa87953a997a95287b.plex.direct:32400/playQueues/18?repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.69.1&X-Plex-Client-Identifier=gf4t5qltvzb0tkv16e0l41pc&X-Plex-Platform=Chrome&X-Plex-Platform-Version=95.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1440x789%2C1440x900&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine&X-Plex-Text-Format=plain&X-Plex-Provider-Version=3.2”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“responseLength”: 6465,
“time”: “2021-11-08T13:46:38.088Z”
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2021-11-08T13:46:41.277Z”
},
{
“type”: “ajax”,
“url”: “https://plex.tv/api/home/users?X-Plex-Product=Plex%20Web&X-Plex-Version=4.69.1&X-Plex-Client-Identifier=gf4t5qltvzb0tkv16e0l41pc&X-Plex-Platform=Chrome&X-Plex-Platform-Version=95.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1440x789%2C1440x900&X-Plex-Token=TOKEN&X-Plex-Language=en”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/xml”
},
“responseLength”: 473,
“time”: “2021-11-08T13:46:41.471Z”
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2021-11-08T13:46:46.115Z”
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Vote:j9qi38r168ba1qw8vv7wqmdr] Upvote, refreshing my leader time”,
“time”: “2021-11-08T13:46:46.594Z”
}
]
