Some menus aren't available on my Samsung TV. Why?

Plex Players
1

Server Version#: 1.41.2.9200
Player Version#: 2.0.12
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Hi!

I just subscribed for the lifetime Plex Pass, but I have a problem.
I have a Samsung UE40H6200 H-Series 2014 model and while Plex is running on it as I can see and play TV shows and movies, when I go to “recommendations” or “watch later” it show an error window saying “Unable to connect to the content server - Request could not be completed. The requested item could not be found.”

Can anyone help me what is causing this? Is it because the TV is a pre-2016 model?

Thanks !

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IMG20241201220255943×530 117 KB

2

Correct

You are using a discontinued 3rd. Party app, that was developed for Samsung using the legacy OS Orsay, that is no longer supported

If you still like the picture on your TV, I recommend looking at a streaming box and connect that to your TV via a HDMI cable