This is very strange, but I have some MKV files ripped from DVD made using MKVToolNix that run fine on all players except for my Nvidia Shield TV Pro. The file opens, but just sits at 0:00 without playing. You can navigate to chapters within the file and it seeks to that place, but still does not play. If I look at the server (Synology latest version) it shows that both the HEVC main and DTS 5.1 are “Direct Play” and the timeline is moving, so the server is definitely serving the file correctly.
Any thoughts on what else I can check? Thanks in advance.
Server: Version 1.25.5.5492
Shield player latest version
The Shield is connected via HDMI to an LG Sound Bar, and on thru HDMI to an LG TV.
HDMI to an LG SP11RA sound bar with a good quality cable, and the soundbar via EARC to an LG C1 TV, both brand new.
I tried the Nvidia straight into the TV, but that route wouldn’t support ATMOS, and most advice suggested plugging the Nvidia straight into the soundbar. It seems to be working fine, apart from these DTS MKVs.
HDCP 2.2 cabling or are you running something less ? I run the 48 Ghz rating which is good for that.
I had to replace all my cabling because it wasn’t good enough for both the audio AND HEVC HDR + DV content I was pushing. I would get video but not full audio (insufficient bandwidth to run everything)
Once all was replaced, everything magically worked into the Onkyo.
Your LG soundbar and/or TV might not be DTS capable. Check your manual to make sure. I have a brand new LG OLED and it will not pass DTS or DTS-HDMA through to the eARC. I suspect they couldn’t negotiate a license w/ Sony.
The soundbar definitely supports DTS and ATMOS, the reason I have the Shield going straight into the soundbar and not the TV is that, as you rightly say, the TV doesn’t seem to pass DTS (or Atmos) through to the soundbar via eARC (one of the disappointments of the new setup because it’s inelegant how you have to switch things, not family-friendly, but that’s a separate issue!).
And I can get some files with DTS playing fine, it’s just a few, but they’ve all been created exactly the same way…
You could always try toggling some of your device options in the shield to see if something got hung up(HDMI passthru etc.). What year is your shield?? I have a 2019 tube & it passes everything to the HDMI w/o issue.
All the stuff is brand new, TV, soundbar, Shield.
I’ve literally spent the last two hours remuxing things, converting stuff. It must be something to do with the specific DTS audio file, but nothing is making it work. I’m just going to have to give up with these few files. It’s really annoying because they play fine in any other piece of software or device, it’s purely Plex on the Shield…
@lowwhistler LG is no longer licensed to decode or passthrough DTS–starting with the LG OLED CX display models. You can not use ARC/eARC to your sound bar and bitstream DTS. The player needs to be a STB connected directly to your sound bar.
Yes, that’s why I have it HDMI direct to the soundbar, I realized early on (and in dismay) about DTS and the TV. Although I “thought” I did a lot of research, never in the process did it even cross my mind that DTS would not be supported.
My family just cannot fathom all the input changing and are annoyed with the new setup!
Understood. Definitely 1st world problems when we are blessed with awesome self-emissive OLED displays but are unhappy because some buttons need to be pressed.
