Some movies try to start but never do

For some reason, like in the past few weeks, starting some movies (but not all) we own from the server have buffered up to 33%, buffer again but never play. This continues to the point where we give up and skip it, nothing has changed from my end. I’ve restarted the server, the storage device and the player which is Roku. I’ve also ran chkdsk on the server and storage devices. This happened again just last night, one movie did this but then the next movie we picked started playing in seconds and never had a problem throughout the whole movie.

Any thoughts/help would be appreciated.

I have found if a movie has subtitles, and they are one, this is causing the transcoding to happen. If I turn the subtitles playback off the movie plays, does this help anyone to determine how to fix the issue?

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