Sorry to quit Plex but had enough

So exactly how does one post a question in order to get an answer? I’ve posted multiple times and places in the forum trying to get an answer as to why the EPG data is not updating on a Shield TV Pro running PMS. I’ve put in screen shots, log files and as much other information as I can and get no response, especially from Plex with what I can only assume is a bug. How do I get someone to look at the problem and fix it? It isn’t just with Shield, but with Ubuntu as well.

Here is the link to my post:

Did I miss something needed to get an answer?

Also I’m not the only one experiencing this:

This is seems like a complete lack of support to me.