Server Version#: 1.30.0.6486
Player Version#: latest on AppStore as of 09/01/2023
I’m trying to play a show with a native AC3 5.1 audio track (see full media info below).
Using the new Plex player I can not enable spatial audio (it says “unavailable” if I open the menu to control the AirPods settings). Switching to the old player allows me to enable spatial audio perfectly fine. This tells me it must be an issue with the new Plex player. Could you please try to solve this issue? Using the old player is not a suitable workaround as it can not play a ton of video formats without transcoding…
Media info:
Codec H264
Bitrate 3059 kbps
Language English
Language Tag en
Anamorphic true
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Coded Height 576
Coded Width 720
Color Primaries bt470bg
Color Range tv
Color Space bt470bg
Color Trc bt470bg
Frame Rate 25 fps
Height 576
Level 3.1
Pixel Aspect Ratio 197:180
Profile high
Ref Frames 3
Scan Type interlaced
Separate Fields true
Width 720
Display Title 480i (H.264)
Extended Display Title 480i (H.264)
Codec AC3
Channels 6
Bitrate 448 kbps
Language German
Language Tag de
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Display Title German (AC3 5.1)
Extended Display Title German (AC3 5.1)