Server Version#: 1.40.4.8679 Player Version#: Roku: 7.22.9.9360-c3f590b75-Plex, Web: 4.134.2 On the Roku, a specific 1080p show has a weird aspect ratio. If I force it to transcode specifically to the 12mbps version, it shows up correctly (oddly the 20mbps option still shows the aspect ratio). I h…

Could you create a sample file ?

Done! Confirmed this file also exhibits the same behavior. Plex XML info . Link to file . 6933.txt (5.4 KB)

Thank you for the sample file . I have created a bug report.

Thank you! Is there a way for me to see/track the bug report?

Hi there - I did all the steps in that KB. The issue is still occurring. One thing to note is that Plex saved my viewing history for the show and indicated I had watched the episode. What logs should I provide?

[image] mrsamypnw: One thing to note is that Plex saved my viewing history for the show and indicated I had watched the episode. That is expected. [image] mrsamypnw: What logs should I provide? If you already have “debug” logging enabled on your server, fetch the server logs please. D…

[image] OttoKerner: If you already have “debug” logging enabled on your server, fetch the server logs please. I did have “debug” logging on, but not verbose logging. Here are the debug logs. Plex Media Server Logs_2024-07-24_07-05-33.zip (3.7 MB) [image] OttoKerner: Do you have “Upgrade…

@mrsamypnw , I have tried investigating this issue, but I am unable to reproduce the bug. Can you recheck the file you shared to see if the issue was fixed? Generating the sample might’ve fixed the issue. Just to compare and contrast, could you share the original file (different from the generated s…

Specific show/file has incorrect resolution/aspect ratio

Plex Players

OttoKerner July 24, 2024, 10:54am 10

The developers are having trouble to recreate the issue.
Could you try and perform the Plex Dance with the file?

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Specific show/file has incorrect resolution/aspect ratio

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