It’s now fixed for me.
Thank you very much!
Hi, I removed my certificate from the cache, stop and restart my container. The new certificate has been downloaded but it still doesn’t work.
What else I can do ?
Your certificate has been reset
Restart the server
If not resolved, check the cached cert again. It might have downloaded the old one again.
Thanks for checking. What baffles me now is the private ip and port numbers shown in these logs as they are different to the assigned static ip of my NAS and manual public port for remote access. Could this be relevant or am I misinterpreting something here? Still have not been able to access my server from outside the network after a number of resets and changes in settings on both modem and router.
Hi, same thing here. I’ve deleted my certs and restarted the servers but still no connection.
all working now 
Remote Access is not usually a cert problem. It’s usually a port forwarding / firewall problem (not open)
- Verify DEBUG logging enabled, VERBOSE disabled.
- Restart Plex
- Sit completely idle for 2 minutes
- Download Logs ZIP file
- Attach the ZIP here for review
I found the issue. My container was using NAT. I put the container directly on my LAN and it works right away.
Thanks for your help.
I apologize for missing you earlier today.
I have reset your certificate.
Please restart the server.
Do you have some log files for me (the ZIP) so I can see what you’re describing?
Can you point me at it?
I was referring to the highlighted sections in your previous analysis of my logs and reply. I would have expected my fixed private ip of my NAS (ending in 183, not 100) and the assigned manual port of my Plex server running on there to have shown up in there. Those, in combination with my public ip, are the ‘numbers’ I have always use to make port forwarding work through modem, router and NAS.
Hi @ChuckPa,
My media server also became externally inaccessible since 11/24, but unsure to tell if it’s related to a cert mismatch, but both the .p12 and .crt files were updated on that same day?
I’ve performed the following actions already:
- rebooted main router/firewall
- rebooted plex media server
- reinstalled plex media server
- removed and re-added plex media server
- deleted .p12 and .crt files from cache directory
Attached are my logs, many thanks in advance!
Deleted previous response. Looking at other possibilities.
The certificate itself updates. That certificate is stored in a P12 file so it’s correct the P12 updates as the certificate updates.
Port forwarding …
You need to make certain the modem/router is sending to the fixed IP address 10.0.0.50:32400
Can you show me your remote access settings / status ? (redact/cover as appropriate)
1 Like
Hello @ChuckPa, just reinstalled a new server to host Plex server.
I deleted previous Plex server and tried to install a new Plex media server on a new box.
After logging, the Plex server is spinning all the time and I cannot add new library.
Checked the log, seeing similar SSL handshake error like above.
Can you help me reset SSL as well?
Much appreciated.
Hi @ChuckPa thank you so much for your attention to my issue! I just upgraded to Version 1.24.5.5173 and still the same behavior persists. I had failed to mention I did this before and reinstalled to the older version. Apologies fro that.
I believe my port forwarding is correct because I can access the media server directly externally at http://nas.hosee.com:32400
Below is a screenshot of the NAT rule on my router:
However when utilizing https://app.plex.tv externally, that’s where my media server appears offline. I’ve uploaded a new set of logs after upgrading to Version 1.24.5.5173.
Plex Media Server Logs_2021-11-28_19-47-07.zip (1.5 MB)
If it helps, I can create you a temp user account for future investigation if that may help resolve this quicker by chance? Thank you so much again for your attention to this!
Can you please stop plex and then create a tar.gz of the “Logs” directory ?
After you do, please attach it here and I’ll review.
PS: Your certificate is fine.
Thanks but I don’t need a temp user account. I can see everything I need here with your logs.
I see the local playback (Firefox) and that’s all looking good.
Since it has you authenticated, I will presume it’s also running HTTPS (for the authentication)
The next steps hrere:
-
Open a browser window and , using Canyouseeme.org, make sure the port is open
-
Open Plex/ Remote access
-
Make certain the port number you specify for the external port matches
Ok… obvious stuff out of the way.
You show “NAS” in the name on the left column of the screenshot.
You then show what’s clearly a WAN IP address
The NAT rule doesn’t seem complete.
On my router, I list it as
“WAN port” “destination IP of where it goes” “port” “Protocol”
which modem/router do you have so I can glance at the manual ?
Hello there,
Could you please assist on my problem too?
Until recently I could not connect directly to my pms using remote access (outside my lan) but I was able to connect via the Plex web.
Lately, I can not connect neither this way and my library is shown as offline.
I attach here the relevant log.
Thanks,
Costas
Hi @ChuckPa ,
Thanks for looking into this.
I thought it was the VM problem, then I found a a dedicated Mac laptop and installed on that. I am experiencing the same thing.
So I kind of have no clue right now.
Here are the logs from the VM box. Appreciate the help of looking into this.
Logs.zip (6.4 MB)
