Plex remote access issues - cannot connect securely

Plex Media Server Remote Access
1

Server Version#: 1.42.2.10156
Player Version#: Android TV, Android

Hello,

Yesterday my server has stopped working with remote connections. All apps don’t work with remote connection but when I open browser with direct ip and port on mobile data it works. I can access libraries and play content and Plex servers shows remote connection.

However, when I log in through https://app.plex.tv/ it shows it cannot connect securely.

I tried reclaiming server, resetting it and router too, logging out and in etc. Also using automatic port as before but also using manual one and it’s always the same. I didn’t change anything in my setup. What can I do?

1 Like
2

Did you already have a look at the related troubleshooting support article?

https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

There’s also a guide with some more details on how to troubleshoot remote access issues.

3

Yes, I looked through it, tried different things and nothing worked.

I saw in some similar cases that there was an issue with server certificate. Can it be the case too?

Edit: Also, plex media server says “Fully accessible outside your network” but as mentioned when I log in through https://app.plex.tv/ it shows it cannot connect securely.

4

Your certificate was stuck during renewal.
I have revoked it now.
Stop and restart your server please.

1 Like
5

I am having the same issue. Are you able to check my certificate as well?

6

Indeed. Revoked as well.
Please stop and restart your server.

7

thank you.

Issue resolved.

8

Is this a widespread issue or only those of us with old accounts? Just noticed mine went “offline” for remote access at ~650 EST haha

Can you check my cert as well if you have a chance?

9

Yep, you were also affected. Please stop and restart PMS.

10

Awesome, thanks a lot! Good to go now

11

It seems i have the same issue. I’ve spent 6 hours troubleshooting and finally found this post.

Can you help?

12

Indeed. Shut down and restart your servers please.

13

WOW, so fast. Thanks alot! all good again

14

I have the same problem. Thanks for your help!

15

done!

1 Like
16

Can you check mine as well? I’m having the same issue. Thanks.

17

No, you are not affected.

18

Hate to swamp you with requests but could you check mine as well?

19

No, you are not affected by this particular issue.

20

Thanks for checking