@AmazingRando24 said:
@fizban11, the Ninjas are about your best hope of getting help around here. It does no good to insult them when they’re statistically more likely to help and/or respond than an actual employee. @johnm_ColaSC has helped hundreds of people on this forum in this month alone.He’s asking for logs and samples because he actually knows what he’s doing.>
That may be true. When presented with sarcasm, I will answer in kind. As would anyone. Is it, however, truly insulting to offer to help on a known issue actually acknowledged by @cayars and the CTO/Co-founder @elan, to look at the info, then tell me to go post somewhere else.
@cayars said:
Just so you know, the Ninja’s are volunteers. They have direct communication with employees via Slack Chat, they can open/edit trouble tickets. They usually get access to software releases o check/test for user issues before being released.Surely we all know you ARE frustrated and it goes with the territory being a Ninja. John won’t hold it against you as he’s a really good guy. But insulting a Ninja is a bad move pretty much any way you cut it. Don’t take your frustration out on the middle man as he is your best hope for making sure your specific issue is known to the devs!
Carlo>
At least now I understand the hierarchy. I am not a fan of working for free. Helping a friend or family member or volunteering for a function is one thing. However, I’ve just never understood the concept of a company deliberately skirting an actual paid tech force by using “volunteers” to try and fix issues.
@cayars said:
Do you save all episodes of these shows or are you only keeping the last season or similar?
If you are keeping/archiving all episodes you could change it to also record repeats and then flag it to not record episodes you already have. Doing this “bypasses” the new flag and would have allowed it to record.>
No, I don’t keep all episodes. I usually only keep an episode for a day after watching, or a week if it’s a show that my wife likes to watch. In the case of the past pre-empted episode, I deleted the recording. It wouldn’t add the same recording for the next week. I then switch to “New and Repeat Airings” and restarted the server. It still would not add the episode. So, add that to your list.
What I would suggest is to check your daily recording schedule to see if any of the shows you think you should be recording are set to record. You should be able to look out a good amount of days to see if anything is marked incorrectly. While not ideal, this would allow you to to take appropriate action to make sure you do get your shows recorded.>
In this case, I did. I made sure all episodes for the week, according to TVGuide, that are listed as “new” are actually on the recording schedule. I do this every Sunday afternoon. I checked at 8:15 pm Tuesday night after not seeing NCIS on my TV grid, and none of the scheduled shows at 7:00pm recorded and they disappeared from the schedule list. No error, no on-screen message, and not remaining on the schedule list even showing a failed recording. So, is that a fault of PLEX? Gracenote? The server messing up? I don’t know. Quite frankly, I only know that PLEX failed me once again.
So, if someone wants to speak of insults, it’s highly insulting to continue to pay for a service that does not work as it should. By my reckoning, since August, I have paid $5 a month for incomplete service. Would you pay for your cell phone, electricity, gas, water, etc if it didn’t work all the time? Of course not, you and anyone else, would be on the phone, talking to an actual PAID customer service or tech rep, to get it fixed and demand a refund or a bill adjustment.
The concept of running a business should be that you are beholden to the customer, whose money pays salaries, expenses and homes in Maui - not that the customer is beholden to the company. Unless the thought process is to hope that the company is bought out by a large corporation so the co-founders/board members can take a lump sum and retire?
