My x900F is still not detecting the HDR signal within the app for certain files. If I play the same exact files on my Nvidia SHIELD, my TV detects & plays the HDR signal. I’ve done a hard reset. I then checked other apps: Amazon Prime, Disney+, Netflix, etc., etc., and my TV detected & played the HDR signal. I deleted the Plex app, reinstalled it, played the files again, and still no HDR.
The Plex TV app is also no longer playing Dolby ATMOS, the same files play on the Nvidia SHIELD. I also get ATMOS on Netflix, so it’s definitely not an issue with my AVR or the TV itself being unable to play the codec.
I’m currently using the new player that rolled out, on both the TV & the SHIELD. I’ve tried using the old player also, same results. I’ve recently allowed Google Play to update the app, so whatever version you guys rolled out, it’s on the latest one.
On my computer, the current Plex Media Server version that I’m on when viewing under “Web Client” then General is Version 4.8.4, when I scroll down to “Settings” then click General the version is 1.18.2.2058, and it’s currently up to date as well.
- Direct Play: Enabled
- Direct Streaming: Enabled
- Hardware Decoding: Enabled
I also occasionally get “This server is not powerful enough to convert video” on certain files when I play them on the native Plex TV app. I never get this message when playing the same exact files on my SHIELD, despite having both my TV and SHIELD connected via ethernet ports with the same modeled cables (cat7) on the same ISP.
When I check the server dashboard on my computer for some of the troubling files, this is the information that’s provided:
- Solo: A Star Wars Movie: 4K (HEVC Main 10 HDR) -> 4K(H.264)— Transcode
- MI6: Fallout: 4K (HEVC Main 10 HDR) -> 4K(H.264)— Transcode
- Cpt. America Civil War: 4K (HEVC Main 10 HDR) -> 4K(H.264)— Transcode
None of the above files are playing in HDR on the native TV app.
The files below, play just fine on the native Plex TV app, and this is the information that comes up when I check the server dashboard on my computer
- Aquaman: 4K (HEVC Main 10 HDR) -> Direct Stream
- Cpt. Marvel: 4K (HEVC Main 10 HDR) -> Direct Stream
As you can see, they’re the same exact type of files (HEVC Main 10 HDR), but some files are Transcoding while others are Direct Streaming, why?
Now, if I play all 5 of the same files on my Nvidia SHIELD, this is the information that is provided when I check the server dashboard on my computer
- Solo: A Star Wars Movie: 4K (HEVC Main 10 HDR) -> Direct Play
- MI6: Fallout: 4K (HEVC Main 10 HDR) -> Direct Play
- Cpt. America Civil War: 4K (HEVC Main 10 HDR) -> Direct Play
- Aquaman: 4K (HEVC Main 10 HDR) -> Direct Play
- Cpt. Marvel: 4K (HEVC Main 10 HDR) -> Direct Play
As you can see, they’re the same exact files (HEVC Main 10 HDR), they’re “direct playing” (not sure there’s a difference between direct play & direct stream), and the HDR signal is detected by my TV and it plays just fine. Again, this is when playing the files on my Nvidia SHIELD.
What else can I do to figure out why the native TV Plex app won’t play all of my files properly like the Plex app on my Nvidia SHIELD? It’s all connected on the same network and no changes have been made ever. Or is this something that needs to be addressed on your end?
Any and all help is greatly appreciated!