Using:
PMS Version 1.9.7.4441
Gen 1 Chromecast
Issue:
While playing episodes from a series it will play the episode up until the last few minutes of it and then cut it off (no error message) early as if the episode is over. It proceeds to act like normal, show the “Next” preview on the bottom of the screen and proceed to the next episode. This has happened with every tv show we have watched and started a day or two ago.
Help would be appreciated. Thanks.
Update: Just tried it with a Windows 10 PC using Chrome and same thing happened. But this time received a message, “An error occurred trying to play this item.
shaka1001 (Network)”
It started right after the last update, tv series and movies… about a minute left in the video it stops like its at the end. You can actually restart the movie/show ffw to that point and continue on.
Experiencing the same problem when watching via Roku, the problem does not occur when watching via Plex Web. Began when I upgraded to Version 1.9.7.4441. I’m very annoyed and considering downgrading to prior version.
I did some testing and it does appear to be triggered by the “Transcoder default throttle buffer” setting, it appears to stop playback approximately 5 seconds prior to the buffer setting (if the buffer is set for 60 it will halt playback at around 65 seconds prior to the end of file). As most files have at least 15 seconds of credits at the end, I set “Transcoder default throttle buffer” to 10. This isn’t ideal but it’s working for me.
This has been referred to the development team. There are several forum topics on it
same here on roku
Roku user here with this problem. Happening on all my shows.
You can uninstall the Plex Pass beta release 1.9.7.4441 and install the public release version 1.9.6.4429
See https://www.plex.tv/downloads/
Using the latest beta and steaming to Roku remotely has gone nuts and stops the show randomly.
@agossett said:
I did some testing and it does appear to be triggered by the “Transcoder default throttle buffer” setting, it appears to stop playback approximately 5 seconds prior to the buffer setting (if the buffer is set for 60 it will halt playback at around 65 seconds prior to the end of file). As most files have at least 15 seconds of credits at the end, I set “Transcoder default throttle buffer” to 10. This isn’t ideal but it’s working for me.
Can you explain this a bit more? Wouldn’t you want that buffer to be super high? There by not buffering at all? Or, is it super low, so it never stops buffering?
@sa2000 said:
You can uninstall the Plex Pass beta release 1.9.7.4441 and install the public release version 1.9.6.4429
See https://www.plex.tv/downloads/
Can we go back one release prior?
I didn’t even think I was on beta?!
@“Kyle Verry” said:
@agossett said:
I did some testing and it does appear to be triggered by the “Transcoder default throttle buffer” setting, it appears to stop playback approximately 5 seconds prior to the buffer setting (if the buffer is set for 60 it will halt playback at around 65 seconds prior to the end of file). As most files have at least 15 seconds of credits at the end, I set “Transcoder default throttle buffer” to 10. This isn’t ideal but it’s working for me.Can you explain this a bit more? Wouldn’t you want that buffer to be super high? There by not buffering at all? Or, is it super low, so it never stops buffering?
The problem appears to occur when the transcoder finishes transcoding the file - instead of Plex sending the last part of the transcoded file to the client, instead it behaves like the file has finished. Thus setting it to 300 seconds will cause the skip to next episode to happen roughly 5 minutes before the end. The default of 60 seconds will cause it to happen about a minute before the end. Setting it to 10 seconds means you will probably make it to the credits before it happens. It’s probably OK to have it low when hardware transcoding is in use because the hardware transcoding can keep up with transcoding before the client buffer completely empties - but cpu encoding might cause stuttering if it can’t transcode quick enough before the client buffer empties.
@“Kyle Verry” said:
@sa2000 said:
You can uninstall the Plex Pass beta release 1.9.7.4441 and install the public release version 1.9.6.4429
See https://www.plex.tv/downloads/Can we go back one release prior?
I didn’t even think I was on beta?!
Beta is Plex Pass. On windows “%LOCALAPPDATA\Plex Media Server\Updates” will get you to the previous downloads.
For whatever reason, my transcode buffer was sent to 30000 seconds. Woah! I’ve never had any issues for two years though. I wonder, was that actually a good thing?
Thanks for your time.
I thoughts on when the next version of Plex will move away from 1.9.7.4441?
The buffer trick works, but it is super frustrating since it still stops movies/shows before the end.
Thanks!
@“Kyle Verry” said:
I thoughts on when the next version of Plex will move away from 1.9.7.4441?
soon - a fix is going through the process
The hotfix for the early exit when playing transcoded media is now available as Plex Pass Beta Release 1.9.7.4460
Release Notice http://forums.plex.tv/discussion/comment/1557210/#Comment_1557210
@sa2000 said:
The hotfix for the early exit when playing transcoded media is now available as Plex Pass Beta Release 1.9.7.4460Release Notice http://forums.plex.tv/discussion/comment/1557210/#Comment_1557210
- (Playback) Playback would end early on some devices
Thank you very much!
Fixes the movie / episodes stopping after 30 minutes, but causes the subtitles to stop after 30 minutes again !
