Strange errors in server log

Plex Media Server
1

Server Version#: 1.41.1.9057

I’m seeing a lot of these errors in the server log. Apparently after the latest update. Never seen them before

What could be the cause?

Oct 02, 2024 10:07:38.044 [10364] ERROR - Failed to get color palette: Empty pixels when quantize
Oct 02, 2024 10:07:38.047 [10364] ERROR - Failed to select colors
Oct 02, 2024 10:07:38.073 [10364] ERROR - Failed to get color palette: Empty pixels when quantize
Oct 02, 2024 10:07:38.075 [10364] ERROR - Failed to select colors
Oct 02, 2024 10:07:38.101 [10364] ERROR - Failed to get color palette: Empty pixels when quantize
Oct 02, 2024 10:07:38.103 [10364] ERROR - Failed to select colors
Oct 02, 2024 10:07:38.230 [10364] ERROR - Failed to get color palette: Empty pixels when quantize
Oct 02, 2024 10:07:38.236 [10364] ERROR - Failed to select colors
Oct 02, 2024 10:07:38.308 [10364] ERROR - Failed to get color palette: Empty pixels when quantize
Oct 02, 2024 10:07:38.309 [10364] ERROR - Failed to get color palette: Empty pixels when quantize
Oct 02, 2024 10:07:38.309 [10364] ERROR - Failed to select colors
Oct 02, 2024 10:07:38.333 [10364] ERROR - Failed to get color palette: Empty pixels when quantize
Oct 02, 2024 10:07:38.335 [10364] ERROR - Failed to get color palette: Empty pixels when quantize
Oct 02, 2024 10:07:38.336 [10364] ERROR - Failed to select colors

Many thanks!

2

It’s trying to read the 4 colors that represent a poster from the database. (In case the poster hasn’t been loaded yet.)
Apparently, these items didn’t have their colors determined from the poster yet (which happens during server maintenance).

i.e. nothing critical

3

Thanks. Good to know.

Most of my posters, backgrounds and themes are sideloaded.

4

Meaning what?

5

Well, meaning that they are not chosen or added with the Web UI, but rather exist alongside my movies and TV Shows as:

  • Movies:
    Poster.jpg
    Background.jpg
    Theme.mp3

  • TV Shows:
    The same plus
    Season01.jpg
    Season02.jpg
    Season-specials-poster.jpg
    etc.

6

That’s perfectly fine, and what I would recommend in any case.
Though I’d avoid capitalizing the first letters.

And I’d rather call them side-car posters. :smiley:

1 Like
7

I’ve learned my lesson. Thanks :grinning:

8

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