Streaming on web player is low quality

General Discussions
1

I’m having issues with video streaming quality when using the web browser with chrome. I tried streaming with a mobile device and it results in HD playback, but for some reason chrome will only play at 360p. I’ve tried to find a solution online and most talk about changing the “local quality”, but I can’t seem to find this option at all. I’m going into Settings > Web > Quality >Internet Streaming > Video Quality and have set it to maximum but that doesn’t change anything at all. Does anyone know what’s going on?

2

there’s an extended/hidden setting.

  • go to Settings > Web > Quality
  • click Show Advanced
  • check Use recommended settings in the Home Streaming section

unless you’ve got some weird container/codec combination, Chrome cannot deal with, this should allow for your playback to use the original video.

3

@tom80H said:
there’s an extended/hidden setting.

  • go to Settings > Web > Quality
  • click Show Advanced
  • check Use recommended settings in the Home Streaming section

unless you’ve got some weird container/codec combination, Chrome cannot deal with, this should allow for your playback to use the original video.

I’m able to get HD playback in chrome for myself, but when I share my library with a friend, they can’t get HD playback. Is there some other setting I need to change?

4

In Plex/web, as well as the players, you have speed/quality settings for local versus remote.

In Plex/web, it looks like this .

mj672ujc2wzw.png974×746 400 KB

If, when sharing, your upload speed limit isn’t fast enough to send at the requested speed, PMS will reduce quality to play the file.

5

Chuck, can you elaborate a little more how this works.

I pick an example. If I want to play this movie at a remote location and ask for the original to be streamed it get this message.

Now 8080 kb/s is a ok value for the upstream bandwidth of my internet connection. It is about 10000 kb/s, but likely PMS reserves a fraction for other processes.

But 13100 kb/s as requirement is extremely high. The file info lists 3600 kb/s. Now, I know that is an average. But nearly 4 times the average value for a window as large as what is typically buffered seems high to me.

Hence, question: How is that value determined, and how can one find out about it?

To the OP: Have your friend select "original’ in the “Playback Setting -> Quality” dialog available when the playback is running. It is behind the controls icon. See what message he gets. I think it will tell that the bandwidth is not sufficient.

6

@eckarth

Please do the following:

  1. Recreate this problem with only Debug logging enabled in PMS
  2. Collect the XML and ZIP log files (settings - server - help - download logs)
  3. Post both, with the above screenshot, in a new thread “Bandwidth calculation error”
  4. In the future, do not hijack someone else’s thread
7

@tom80H said:
there’s an extended/hidden setting.

  • go to Settings > Web > Quality
  • click Show Advanced
  • check Use recommended settings in the Home Streaming section

unless you’ve got some weird container/codec combination, Chrome cannot deal with, this should allow for your playback to use the original video.

Is it possible to have HD playback for a friend if i share my library? I’m able to playback in HD when I’m on the same network, but my friend only gets 360p

8

Your friend has to make the same adjustments to the settings you do - and you have to hope you and your friend have the bandwidth to get it done.

9

May we have the Log files, Debug logging level only, captured immediately after recreating this problem (Settings - Server - Help - Download Logs).

Attach the ZIP file with your next post please