So I changed all the settings you mentioned, closed the tab of Plex, then re-launched from DSM. Didn’t work.
So I went back into DSM, stopped Plex from running, re-started, re-launched, tested the same episode, and it worked on both the computer and the phone.
If you have a few minutes, a couple not-totally random questions, as this was my first experience on the forums and I’m so totally thankful for your help, but still pretty inexperienced.
First of all: what’s the benefit of re-encoding files to MP4 H.264/AAC? And secondly, is that the file type I should be defaulting to in the future?
Third: in trying to find out what “EAE is falling over” means, I stumbled across this thread, where you’d helped someone else with a similar issue. Leaving it here just as a possible alternate route for others to follow if they have an issue like mine or this other one. LInk: Plex server continuously throwing error "EAE timeout!"
Thanks again!