Stucked in accesing trailers

Phrancis · September 1, 2013, 2:50pm

Hi there.

I would like to thank you all for the great job you are doing for the ATV owners.

I have been doing all the steps you have in the forum, in the step by step guide, I have been surfing the web (mostly this forum) to search people with the same issue Im having but I had no luck.

I have an ATV3 with 5.3 firmware and a Mac Mini executing 10.6.8 OSX and I cannot get PlexConnect working. I always get the "Accesing trailers" message and after a while it says "Unavailable try again later". I dont know what Im doing wrong because I think I did everything I found with no result... I created the certificates with no problem and even I changed the path to be absolute (of course I copied the cer file in the right place)

I post you my log to see if there is someone who can help me:

16:36:27 PlexConnect: started: 16:36:27

16:36:27 Settings: getsetting enable_plexconnect_autodetect=True

16:36:27 PlexConnect: IP_self: 192.168.1.42

16:36:27 Settings: getsetting enable_dnsserver=True

16:36:27 DNSServer: started: 16:36:27

16:36:27 Settings: getsetting port_dnsserver=53

16:36:27 Settings: getsetting ip_dnsmaster=202.122.23.22

16:36:27 Settings: getsetting prevent_atv_update=True

16:36:27 DNSServer: ***

16:36:27 DNSServer: DNSServer: Serving DNS on port 53.

16:36:27 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.1.42

16:36:27 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1

16:36:27 DNSServer: forward other to higher level DNS: 202.122.23.22

16:36:27 DNSServer: ***

16:36:27 WebServer: started: 16:36:27

16:36:27 Settings: getsetting ip_webserver=0.0.0.0

16:36:27 Settings: getsetting port_webserver=80

16:36:27 Settings: getsetting port_ssl=443

16:36:28 Settings: getsetting certfile=/Users/Phrancis/PlexConnect/assets/certificates/trailers.pem

16:36:28 WebServer: ***

16:36:28 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.

16:36:28 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443.

16:36:28 WebServer: ***

16:36:28 ATVSettings: init class CATVSettings

16:36:28 ATVSettings: load settings

16:36:28 Settings: getsetting enable_plexgdm=True

16:36:28 PlexGDM: ***

16:36:28 PlexGDM: looking up Plex Media Server

16:36:28 PlexGDM: ***

16:36:28 PlexGDM: Sending discovery message: M-SEARCH * HTTP/1.0

16:36:28 PlexGDM: Received data from ('192.168.1.42', 32414)

16:36:28 PlexGDM: Data received:

HTTP/1.0 200 OK

Content-Type: plex/media-server

Resource-Identifier: 66e6413376e3a25043c760946e50f9c29402437d

Name: Phrancis

Port: 32400

Updated-At: 1378045022

Version: 0.9.3.4-397e914

Content-Length: 523

<?xml version="1.0" encoding="UTF-8"?>

16:36:29 PlexGDM: servers discovered: 1

16:36:29 PlexGDM: Phrancis 192.168.1.42:32400

16:36:30 XMLConverter: PlexGDM - PMS: 192.168.1.42:32400

16:36:30 ATVSettings: setOption: update pms_uuid to ('66e6413376e3a25043c760946e50f9c29402437d',)

16:36:47 DNSServer: DNS request received!

16:36:47 DNSServer: Source: ('192.168.1.40', 55511)

16:36:47 DNSServer: Domain: trailers.apple.com

16:36:47 DNSServer: ***intercept request

16:36:47 DNSServer: -> DNS response: 192.168.1.42

16:36:48 WebServer: http request header:

Host: trailers.apple.com

Accept-Encoding: gzip, deflate

Accept: */*

Accept-Language: es;q=0.9, en;q=0.8

Cookie: s_vi=[CS]v1|28F9775005011C20-400016032000FD75[CE]

Connection: keep-alive

X-Apple-TV-Resolution: 1080

X-Apple-TV-Version: 5.3

User-Agent: iTunes-AppleTV/5.3 (3; 8GB; dt:12)

16:36:48 WebServer: http request path:

/appletv/us/js/application.js

16:36:48 Localize: aTVLanguage: en

16:36:48 WebServer: cleaned path:

/appletv/us/js/application.js

16:36:48 WebServer: request options:

{'aTVLanguage': 'en'}

16:36:48 WebServer: serving application.js

Thanks to everyone.

PD: Before the recent Apple update I had no problems running it, the only difference is that I have now entered in the cfg the unblock-us DNS.

institute11 · September 1, 2013, 2:54pm

Your Unblockus address is incorrect. It should be 208 at the beginning not 202.

Phrancis · September 1, 2013, 3:01pm

I fixed the wrong DNS. I get the same.

Here you have my cfg file:

[PlexConnect]

port_pms = 32400

port_webserver = 80

ip_plexconnect = 0.0.0.0

certfile = /Users/Phrancis/PlexConnect/assets/certificates/trailers.pem

ip_dnsmaster = 208.122.23.22

ip_pms = 192.168.1.42

loglevel = Normal

logpath = .

enable_dnsserver = True

enable_plexgdm = True

port_ssl = 443

ip_webserver = 0.0.0.0

prevent_atv_update = True

port_dnsserver = 53

enable_plexconnect_autodetect = True

Thanks for helping me.

institute11 · September 1, 2013, 3:04pm

Try rebooting everything now. Unplug the ATV for ten seconds and then plug it back in, quit Plex Media Server and Plexconnect. Restart PMS, once it is running restart Plexconnect.

institute11 · September 1, 2013, 3:13pm

One more thought. Where is the Plexconnect folder exactly. It says Users/Phrancis/Plexconnect. So it is in the Home folder with Library, Documents, etc?

Phrancis · September 1, 2013, 3:16pm

I restarted everything and it’s not working either.

Yes, it’s at the same level as library, documents… Is that a problem??

Phrancis · September 1, 2013, 3:19pm

Just in case I have just moved it to another location and I had no luck. I also edited the cer location.

institute11 · September 1, 2013, 3:21pm

Download today’s Plexconnect github build. It has a certfile location check built in. Lets see if that is the issue first. And then check to make sure it’s using Python 2.7.

Update: yes, I can see from your log that the certfile check was successful

Phrancis · September 1, 2013, 3:25pm

I have everything up to date. I installed everything like 2 hours ago. I run “git pull” and it says so.

institute11 · September 1, 2013, 3:27pm

And you have Python 2.7 installed and running Plexconnect?

Phrancis · September 1, 2013, 3:28pm

Python 3.3 I have

Phrancis · September 1, 2013, 3:32pm

Omg I thought I should have at least 2.7 and I didn’t mind using 3.3. I’m going to test with another version…

institute11 · September 1, 2013, 3:33pm

Well I don’t think Plexconnect works with Python 3. It says on github that it is not supported. Also when testing all this make sure you are using terminal and sudo rather than the Applescript or some other helper.

Phrancis · September 1, 2013, 3:45pm

Hey. Thanks a lot!! My fault for misunderstanding this.

I can access to my library now.

Now I have the same problem I had 1 month ago when I tried it. Every content I try to play gives me this “It’s been an error on loading this content. Try again later” (I’m translating directly from Spanish)

When I tried it last month I only could play one movie and I left it because I understand this is not an official product. Anyway I couldn’t understand that people were loving it and I couldn’t even play a TV Show.

What can it be?

institute11 · September 1, 2013, 3:52pm

What would I do? Initially, I would update PMS, re-analyze library content, deep scan, etc. Then I would ask what format the files are in to see if that is the issue.

Phrancis · September 1, 2013, 5:27pm

Amazing! It works. I had to update Plex Media Server and now everything works smoothly.

Thank you very much!

institute11 · September 1, 2013, 5:30pm

Cheers!

prul · September 1, 2013, 6:38pm

I hope somebody can help me.

I'm doing all the things but without luck.

20:27:40 PlexConnect: started: 20:27:40

20:27:40 PlexConnect: IP_self: 192.168.1.163

20:27:40 DNSServer: started: 20:27:40

20:27:40 DNSServer: ***

20:27:40 DNSServer: DNSServer: Serving DNS on port 53.

20:27:40 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.1.163

20:27:40 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1

20:27:40 DNSServer: forward other to higher level DNS: 8.8.8.8

20:27:40 DNSServer: ***

20:27:40 WebServer: started: 20:27:40

20:27:40 WebServer: ***

20:27:40 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.

20:27:40 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443.

20:27:40 WebServer: ***

20:27:40 PlexGDM: ***

20:27:40 PlexGDM: looking up Plex Media Server

20:27:40 PlexGDM: ***

20:27:40 DNSServer: DNS request received!

20:27:40 DNSServer: Source: ('192.168.1.200', 49652)

20:27:40 DNSServer: Domain: push.apple.com

20:27:40 DNSServer: ***forward request

20:27:40 DNSServer: -> DNS response from higher level

20:27:40 DNSServer: DNS request received!

20:27:40 DNSServer: Source: ('192.168.1.200', 53096)

20:27:40 DNSServer: Domain: 48-courier.push.apple.com

20:27:40 DNSServer: ***forward request

20:27:40 DNSServer: -> DNS response from higher level

20:27:41 DNSServer: DNS request received!

20:27:41 DNSServer: Source: ('192.168.1.200', 51924)

20:27:41 DNSServer: Domain: mesu.apple.com

20:27:41 DNSServer: ***restrain request

20:27:41 DNSServer: -> DNS response: 192.168.1.163

20:27:41 DNSServer: DNS request received!

20:27:41 DNSServer: Source: ('192.168.1.200', 61538)

20:27:41 DNSServer: Domain: setup.icloud.com

20:27:41 DNSServer: ***forward request

20:27:41 PlexGDM: servers discovered: 1

20:27:41 XMLConverter: PlexGDM - PMS: 192.168.1.163:32400

20:27:41 DNSServer: -> DNS response from higher level

20:27:41 DNSServer: DNS request received!

20:27:41 DNSServer: Source: ('192.168.1.200', 62943)

20:27:41 DNSServer: Domain: aia.entrust.net

20:27:41 DNSServer: ***forward request

20:27:41 DNSServer: -> DNS response from higher level

20:27:42 DNSServer: DNS request received!

20:27:42 DNSServer: Source: ('192.168.1.200', 62879)

20:27:42 DNSServer: Domain: init-p01st.push.apple.com

20:27:42 DNSServer: ***forward request

20:27:42 DNSServer: -> DNS response from higher level

20:27:42 DNSServer: DNS request received!

20:27:42 DNSServer: Source: ('192.168.1.200', 53228)

20:27:42 DNSServer: Domain: 1-courier.push.apple.com

20:27:42 DNSServer: ***forward request

20:27:42 DNSServer: -> DNS response from higher level

20:27:42 DNSServer: DNS request received!

20:27:42 DNSServer: Source: ('192.168.1.200', 59893)

20:27:42 DNSServer: Domain: us-courier.push-apple.com.akadns.net

20:27:42 DNSServer: ***forward request

20:27:42 DNSServer: -> DNS response from higher level

20:27:43 DNSServer: DNS request received!

20:27:43 DNSServer: Source: ('192.168.1.200', 52783)

20:27:43 DNSServer: Domain: time.apple.com

20:27:43 DNSServer: ***forward request

20:27:43 DNSServer: -> DNS response from higher level

20:27:43 DNSServer: DNS request received!

20:27:43 DNSServer: Source: ('192.168.1.200', 63457)

20:27:43 DNSServer: Domain: data.iana.org

20:27:43 DNSServer: ***forward request

20:27:43 DNSServer: -> DNS response from higher level

20:27:45 DNSServer: DNS request received!

20:27:45 DNSServer: Source: ('192.168.1.200', 54199)

20:27:45 DNSServer: Domain: 38-courier.push.apple.com

20:27:45 DNSServer: ***forward request

20:27:45 DNSServer: -> DNS response from higher level

20:27:45 DNSServer: DNS request received!

20:27:45 DNSServer: Source: ('192.168.1.200', 56238)

20:27:45 DNSServer: Domain: us-courier.push-apple.com.akadns.net

20:27:45 DNSServer: ***forward request

20:27:45 DNSServer: -> DNS response from higher level

20:27:46 DNSServer: DNS request received!

20:27:46 DNSServer: Source: ('192.168.1.200', 61756)

20:27:46 DNSServer: Domain: ax.init.itunes.apple.com

20:27:46 DNSServer: ***forward request

20:27:46 DNSServer: -> DNS response from higher level

20:27:46 DNSServer: DNS request received!

20:27:46 DNSServer: Source: ('192.168.1.200', 57576)

20:27:46 DNSServer: Domain: itunes.apple.com

20:27:46 DNSServer: ***forward request

20:27:46 DNSServer: -> DNS response from higher level

20:27:47 DNSServer: DNS request received!

20:27:47 DNSServer: Source: ('192.168.1.200', 57469)

20:27:47 DNSServer: Domain: configuration.apple.com

20:27:47 DNSServer: ***forward request

20:27:47 DNSServer: -> DNS response from higher level

20:27:47 DNSServer: DNS request received!

20:27:47 DNSServer: Source: ('192.168.1.200', 56934)

20:27:47 DNSServer: Domain: a2.mzstatic.com

20:27:47 DNSServer: ***forward request