Subtitled shows refusing to play in Linux Mint 18

Plex Media Server Desktops & Laptops
1

Server Version#: 1.16.3.1433-359b06978
Player Version#: Multiple

Starting in about version 1.14 and up, I have had nothing but issues watching subbed shows on my Plex install. I have updated the server, I have completely uninstalled the server and reinstalled it, I have updated my host OS version. I am completely running out of ideas here, and every single time I update Plex it gets worse. It USED to work just fine, in about 1.12.X, and ever since about 1.14.X issues have started. Ranging from not working on some devices, to complete failure which is what I have now. I can watch a non-subtitled film and it works fine. But when I got to watch a subtitled TV show, it sits at loading forever. It does this on mobile, Firefox, PS4, Samsung app etc. So it’s highly unlikely the issue is the player, and all issues point back to the server. I have scoured the logs but I’m simply not seeing anything that would cause ALL subtitled videos to fail to work. Does anyone have any ideas? I’m seriously considering switching to Kodi because of how frustrating this is. I paid for Plex for it to ‘just work’ and that’s not at all the experience I’ve been having.

Plex Media Server Logs_2019-07-29_21-53-29.zip (2.3 MB)

2

Thanks for the logs:

  1. You put your Plex directories in your home directory? Did you compensate properly for the permissions in /home?

  2. It is trying to play as shown here but the client (player) is disconnecting.

Jul 25, 2019 20:17:31.790 [0x7f4cdb1d9700] DEBUG - Removed transcode data consumer, active count 5 => 4
Jul 25, 2019 20:17:31.790 [0x7f4cea2a0700] DEBUG - Request: [::ffff:192.168.0.104:50261 (Subnet)] GET /video/:/transcode/universal/session/kkzo1n4b47jk9hfhdlxo5h9d/base/00033.ts (15 live) TLS Signed-in
Jul 25, 2019 20:17:31.790 [0x7f4cea2a0700] DEBUG - Asked for segment 33 from session.
Jul 25, 2019 20:17:31.790 [0x7f4cea2a0700] DEBUG - Returning segment 33 from session
Jul 25, 2019 20:17:31.790 [0x7f4cea2a0700] DEBUG - Content-Length of /home/nick/Videos/Transcode/Sessions/plex-transcode-kkzo1n4b47jk9hfhdlxo5h9d-bd8ef73b-1b0b-42bb-acd7-841b65783ba2/media-00033.ts is 261508.
Jul 25, 2019 20:17:31.791 [0x7f4ce9a9f700] DEBUG - Failed to stream media, client probably disconnected after 98304 bytes: 32 - Broken pipe
Jul 25, 2019 20:17:31.791 [0x7f4ce9a9f700] DEBUG - Completed: [::ffff:192.168.0.104:50261] 200 GET /video/:/transcode/universal/session/kkzo1n4b47jk9hfhdlxo5h9d/base/00033.ts (15 live) TLS 1ms 98304 bytes (pipelined: 1)
Jul 25, 2019 20:17:31.801 [0x7f4cdb1d9700] DEBUG - Request: [::ffff:192.168.0.104:50262 (Subnet)] GET /video/:/transcode/universal/session/kkzo1n4b47jk9hfhdlxo5h9d/base/00033.ts (15 live) TLS Signed-in
Jul 25, 2019 20:17:31.801 [0x7f4c75ffb700] DEBUG - Removed transcode data consumer, active count 5 => 4
Jul 25, 2019 20:17:31.801 [0x7f4cdb1d9700] DEBUG - Asked for segment 33 from session.
Jul 25, 2019 20:17:31.801 [0x7f4cdb1d9700] DEBUG - Returning segment 33 from session
Jul 25, 2019 20:17:31.801 [0x7f4cdb1d9700] DEBUG - Content-Length of /home/nick/Videos/Transcode/Sessions/plex-transcode-kkzo1n4b47jk9hfhdlxo5h9d-bd8ef73b-1b0b-42bb-acd7-841b65783ba2/media-00033.ts is 261508.

It is difficult to come in, after apparently a considerable time of having problems, only to find it in some unknown state.

When you state you’ve uninstalled completely, Did you delete the entire structure under Library ?

3
  1. This is probably not the best security practice, but it chmod 777’d the root of the plex install, so I don’t think there should be any permissions issues arising
  2. Do you see any reason why this would be occurring?

I did remove the whole directory for it (rm rf), then did a completely new install.

4

  1. Granted, not the best security practice but it’s your machine. If you can’t trust yourself then … :smiley:

  2. I cannot see anything in these logs other than I see transcoding active and things playing. It would be much better to recreate (capturing) the error happening, then pull the logs, and attach the XML (get info → view XML) which tells us exactly what PMS was looking at in the file.

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