Subtitles Bug For Optimized Content

General Discussions Plex Features
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For a couple months, I’ve been having an issue where subtitles don’t work for content that was optimized for TV (this happens whether I watch on my computer, tv, iphone, etc). It seems to think that the subtitles are on, but they don’t actually show up.

I’ve had this problem with every video that I’ve optimized for TV, and I’m pretty sure it’s a bug. Has anyone else had this issue? Not sure if the same bug is happening for content that was optimized for other devices, I only know that it’s happening for ALL of my content that was optimized for TV.

Hardware = Synology DS218j

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Hello!
Same issue, but for mobile device. I read this doc:

but i can’t make the subtitle to show up on optimize version.

I tryed for all device, mobile, ios, android and tv. I allways select the language and the subtitle before starting the optimize process and i tryed to change the language option on the player section, but it doen’t work.

What i am doeing wrong?

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