Subtitles not working with MPEG file created from WinX DVD Rip Platinum

Server Version#: 4.34.4
Player Version#:
Hello,
I’m a newbie so please be patient with me.
I ripped DVD with WinX DVD Rip Platinum with the option Full Title Copy so that I can have a single yet multi-track MPEG2 with all subtitles and audio tracks. Reason for doing this is because my Home theater receiver can only decode AC3 into 5.1 surround (cannot recognize AAC 6-channel). My issue is when I upload to my NAS and into the Plex library, it seems like Plex cannot recognize there is embedded subtitle tracks in the MPG file. However, if I play the file on my computer with VLC, I’m able to choose / see the subtitle tracks.
I have followed Plex instruction to enable subtitle for local embedded shown in link below

One thing I noticed is that VLC didn’t show the subtitles options dropdown as: Eng, Fra, etc. Rather it shows it as Track 1, Track 2, Track 3, etc.
I’m not sure if Plex is expecting “EN”, “FRA”, etc?
Does anyone have any idea on how to make it work?
thank you in advance for any inputs.

What file container are you using? Some do not officially support subtitles and Plex will respect that.

Suggestion: Use MakeMKV instead of WinX.

Movies released on DVD contain video in MPEG2; audio in AC3/Dolby Digital, dts (occasionally) or PCM (rarely); and subtitles in VOBSUB formats. I have never seen one with AAC audio on the disc.

MakeMKV copies the selected titles and tracks to a MKV file without any conversion.


Regarding the file you created with WinX:

Did it create a .mpg file? MKV and MP4 are the most common. You should choose either instead of MPG.

Analyze the file with MediaInfo. Choose the Text view. Copy/Paste the info into a text file (or Export to text format) and post to the thread. Just drag the file into the message window. It will attach at the cursor location.

Thank you FordGuy61, MovieFan for your response.

The file container is MPEG if I remember correctly when I click on File info on Plex.

And yes, the file type created by WinX is mpg. It is the only type (that I’m aware of) WinX can do if I want to have the audio format to stay as AC3. My HT receiver can only play 5.1 surround if it is in AC3 format. WinX can do .mp4 file but the audio becomes AAC-6ch. My HT receiver sees this as Stereo.
Can MakeMKV can make .mkv or mp4 file with AC3 audio?

I will try MediaInfo like you suggested when i get off work tonight and paste here.

Thank you

MakeMKV creates MKV files (Hence, the name).

MakeMKV copies the selected tracks unaltered from the disc. If the audio is on the disc in AC3 format, then that is what MakeMKV copies.

MakeMKV is straightforward. Give it a try (free).

The Mpeg container does not support including vobsub files. If the program you use can do this, it is forcing something into the file that shouldn’t be there. I don’t think PMS will be able to identify these since it’s not expecting vobsub to be in there.

You’ll need to keep them external to the video file or use another container like mkv that does support embedded vobsub. MakeMKV as suggested by @FordGuy61 will produce the correct mkv file.

Thank you very much to both FordGuy61 and MovieFan.
You are both correct. I used MediaInfo to analyze my MPEG file and there is no text. I’m not sure why VLC can see it/play the subtitle.

But I tried MakeMKV and it does do what I wanted. Thanks a lot again.