Yeah. The issue do not occur on WebApp everything works fine.
But sometimes the subtitles dissaper after about 30 seconds.
And on MobileApp everything work fine too.
Here is image from WebApp:
Wow. This is weird. The file youâve sent me definitely is wrong.
I donât understand how PMP can render it correctly.
When I put your example file into my PMP, I see those ž characters which I also see in the SRT file, when looking at it in a text editor.
Yeah. Same. I dont know what to do. Is it the media player fault or what? Iam curentlly trying to install SRT2Utf-8 plugin.
It is definitely the file, which has been mangled. By opensubtitles.org when they inserted their blasted adverts, is my guess.
So can i somehow change auto-download subtitles to other site ?
âAuto-downloadâ would be when you donât explicitly tell Plex to download them, but when they come in âon their ownâ. Is that the case?
If so, then you could try a different subtitle agent.
e.g [REL] Sub-Zero 2.6.5.3124 - Subtitles done right
If you however mean those subtitles which you can download âon demandâ, then unfortunately no.
I mean the subtitles that download agents.
There are plugin i downloaded:
But i dont know how the str2utf-8 plugin is working because its not displayed in plugin on WebApp.
I will try to install from UAS.
You have them already right.
And you will (almost) only see the under
Settings - Server - Agents - Movies - Plex Movie
Settings - Server - Agents - Movies - TheMovieDatabase
AFAIR if you use SubZero, you wonât need SRT2UTF8
Okay so i have them selected.
I need to remove all films and put them back so the agent will download them ?
Nooo!
Move SubZero all the way to the top.
Then try âRefresh Metadataâ on a few movies.
Donât forget to read the Wiki and the documentation, because with some of its settings SubZero can wreak havoc very quickly!
Yeah i already moved it to the top. I´ll try refresh but it didnt work when i was doing opensubtitles.
opensubtitles will only allow you to refresh a few movies. Then they will block your IP for a few hours. So never attempt to refresh your whole library at once. It wonât work.
Then, i did it like this: I dont have many films on drive so I deleted the âFilmsâ library and created a new âFilmsâ library. It downloaded subtitles in my language on every movie.
So on how many movies should i refresh metadata ? (In 5 hours as you say)
I have refreshed the metadata with new aganets and on some films and it works for these films.
If theres any problems i´ll reply to you.
Thank you for your time and help!!
I appreciate it!
2 Likes
~Will you please share a subtitle file here?~
~This is the typical occurrence when the subtitles contain characters that are unsupported by the font and do not have a fallback from the system.~
Boy, somehow I replied to this thread and didnât see all the activity. Thanks for sorting it out @OttoKerner + @dane22. 
1 Like
Hello,
I see there is some activity again.
The DesktopApp is sorted and works great.
But i have problem with WebApp which has a lot of users. The subtitles disapper after some while, after i change some settings they come back and then disappear again. Is there any solution because i canât find any l.
No, we havenât been able to reproduce this in testing to identify a workaround or fix.
Maybe the subtitles which plex downloads from the agent have unsuppotred font. I fixed the previous problem by switching to other agent for subtitles. I will try some films on WebApp with new subtitles from new agent and iâll let you know.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
