Ok. This may be very sad but I like watching the Buster Crabbe Flash Gordon serials.
Thing is I’m not deaf and I understand English very well, but the subtitles are constantly showing on the serial despite me making sure on the app that they’re turned off.
Can someone from tech support please look into this
There’s different types of subtitles. Most files use „soft subtitles“, that means subtitles that can be turned on/off (e.g. allowing selection based on language). There’s also so called „hard subtitles“ which means the subtitles are part of the video itself and cannot be turned on/off.
To figure out what type your subtitles are…
Are the subtitles also always on if you play the files through another app?
Could you maybe share the content of …
> Get Info
> View XML
? This shows the technical information of your file and its tracks.
Watching through the app on my Sony TV on my iiNet box, the subtitles are always there. The thing is, having watched this series before in the same way, the subtitles weren’t there. The series to which I’m referring seem to be the only one affected. No other film or anything else I’ve watched has the issue.
If I put the subtitles on through the iiNet app then they double up.
When watching through the app and casting from my phone the subtitles aren’t there either.
I’ve tried all the usual stuff of turning the box on and off but nothing. I’m no techy but that suggests to me that they are hard subtitles.
I’ve also looked at the pathway you’ve provided but the xtml get info isn’t there.
The app is one already installed on a set top box. I really don’t understand what it is you’re talking about. I can’t get the information you wanted
Use a browser, and browse to https://app.plex.tv/
i’m having the same issue, but just on 2 shows, if i disable subtitles this show small and over a black row, also when i enabled, this continues showing and then have duplicated the regular ones, white and bigger with transparent background. This on Samsung TV,
Same issue here on Hisense TV. When I disable subtitle, it shows the subtitle with black background. When I select a subtitle, then it will shown twice.
It works fine in the browser and desktop player. Seems like this occur with .srt subtitle.
Most likely, the video has an embedded hidden sub (CC) , that your player always show
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