What client platform (Web, FireTV, AppleTV, etc) and Plex app version?
Also, provide movie & subtitle file name & organization (directory structure).
Make sure you’re using Plex’s recommended naming & organization. Plex can get picky about such things.
Example:
/Movies
/Batman Begins (2005)
Batman Begins (2005).mp4
Batman Begins (2005).eng.srt
poster.jpg
If you rename movie & subtitle file, you’ll need to do the Plex Dance.
