Subtitles stopped working again

[joak0]

Server Version#: 1.32.7
Player Version#: Apple TV

I get an error when trying to download subtitles from any client. I turned on debug in the browser client and saw this. Does it hand any clues?

My server runs on Linux and is recently upgraded to 1.32.7. The issue was there before the upgrade as well. I had 1.20 something by then.

“message”: “{\n "message": "Request failed with status code 400",\n "name": "Error",\n "stack": "Error: Request failed with status code 400\n at e.exports (https://app.plex.tv/desktop/js/7723-7723-62a8513ca7c1d99e5273-plex-4.116.1.34633-acaef50.js:2:632669)\n at e.exports (https://app.plex.tv/desktop/js/7723-7723-62a8513ca7c1d99e5273-plex-4.116.1.34633-acaef50.js:2:635092)\n at XMLHttpRequest.y (https://app.plex.tv/desktop/js/7723-7723-62a8513ca7c1d99e5273-plex-4.116.1.34633-acaef50.js:2:627991)",\n "status": 400,\n "data": {\n "Error": {\n "error": "Bad Request",\n "message": "Invalid value provided for metadataId!",\n "statusCode": 400\n }\n }\n}”,
“time”: “2023-10-22T10:10:58.800Z”

[Nerd-flix]

joako, yes again. me tiene cansado ese error, zub zero is still working=?

[oztu2]

Yep. Has been problematic for me for the past week or two.
Having this issue on desktop, Apple TV and Chromecast.

[orenreder]

Hi

searching the web in the few past hours, it seams that the problem is with OpenSubtitles.org API
“OpenSubtitles.org changed their api and added a captcha”
the same problem effects VLSUB in VLC media player.
so plex cannot download subtitles fro it for now

[joak0]

Ok. That makes sense since I could download it from opensubtitles with a browser and insert it manually to the film.
Thanks.