subtitles - stuck on?!?!?!

hi!

I am the owner of my PMS. I have the crown on the user list. o:)

All my users use my Plex and playback is a breeze. no subtitles in sight except when required.

but for some reason, subtitles appear on EVERYTHING on mine. I’ve started something on ATV, firestick, tablets, phones. subtitles are always on even though set to OFF wherever I can find a damn setting to switch them off!

in other settings, they’re set to Auto. how/where is the setting to stop this please??? I want what my other users have. no subtitles unless they need them!!!

Option 2 cracked it. Thank you.