Subtitles used to work perfectly for me, reinstalled Windows 10, not anymore

General Discussions
1

So I’ve often read about people complaining that subtitle files won’t show as connected. In the past, this was never a problem for me. I’d name everything correctly (often ran through FileBot), and the next time i click on that in the library the .srt file is there.

But now I was forced to reinstall Windows 10 and I see what others were talking about. I just cannot get them to be attached. Here it wouldn’t work to my normal library so I started a new library with specifically this one movie. It didn’t work. I made copies of the srt file to name with …eng.srt, .en, etc. thinking it required one file name exactly. No luck. I ran several scans of the library and also refreshed all metadata. Still nothing:

i.gyazo.com/804854c735b595cd5eb72cecb5e388fe.png

Here are all my agents settings if that matters.

i.gyazo.com/04f10b0744b275d9b47e27989e4da97c.png

i.gyazo.com/0983488c682f4cdd726845791b7f9326.png

i.gyazo.com/c374bb2ebfd58a9d5941881f20d80081.png

Subtitles are important to me and I really need them to work as they used to. How do I get them to work?

2

Have you performed an Analysis of the movie?

  1. activate debug logging (not ‘verbose’!)
  2. quit Plex Server
  3. wait 1 minute
  4. start Plex Server
  5. wait 2 minutes
  6. either refresh one movie or add one movie into your library
  7. wait 3 minutes
  8. fetch log files and attach them here
3

I’ll try that next. Right now I noticed both libraries (main one, and the one I made for only this movie) and this morning both of them have subtitles. So I guess it just takes a bit longer now. Odd that for me it’s not like it was before my Windows 10 installation, but whatever, I guess I’ll just be patient and if I’m not hope this Analysis adds subtitles quickly.

4

If there are still library updates going on in the background - yes, then subtitles might not get picked up.

5

Oh, thanks a lot, that’s really good to know. I’m sure that was happening since I just added this whole library again yesterday. I didn’t know that updates were going on since if one was I chose “Cancel scan,” but I can imagine they still were. Thanks!!

6

@OttoKerner said:
If there are still library updates going on in the background - yes, then subtitles might not get picked up.

It’s only been two days, and now I just added subtitles to a new show I got, and boom, once the file names match the subtitles are there in seconds.

It’s odd that I suck at this stuff yet never have problems with subtitles but I’m always hearing people ■■■■■ about subtitles not working on Plex (mainly on r/Plex). Whatever, glad they work. And thanks!