Server Version#: 1.19.1.2630
Player Version#: 4.22.3
I updated my PMS tonight, and since then none of my media will play a subtitle. They all say ‘None’. Checked random movies, and they all still have their .srt files in the same place. Tried about 20 different movies including ones I’ve used subtitles on before, but they all say ‘None’.
None of the settings seem changed. Started with re-scanning the library, then a restart, then I pointed my libraries to an empty folder to clear the library out. Re-synced to my content and waited for it all to load back in. Everything is there, but nothing has subtitles still.
Hi Lncherdawg20,
Did you use OpenSubtitles? There seems to be an issue with the plugin recently.
(Take this with a grain of salt, I’m not an expert there) Looking through the logs, OpenSubtitles reports:
2020-04-08 21:55:29,019 (3b68) : CRITICAL (sandbox:298) - Function named ‘ValidatePrefs’ couldn’t be found in the current environment
If you do actively use it, try reinstalling OpenSubtitles, if not, I can’t really help you. Although you can merge mp4 and srt, that might help. You’re on Windows, you might be able to find a program that does exactly that for you.
Thanks for the reply. I have .srt subtitle files in the movie folder per the Plex naming scheme (ie - Movies\movietitle\subs\filename.srt). I forgot that I turned OpenSubtitles on as an attempt to rectify the subtitles not working. It sucks that all of my subtitles worked until these recent updates and now it acts like none of them exist.
External subtitles are handled by the ‘Local Media Assets’ agent.
So make sure the line ‘Local Media Assets’ is actually appearing and is activated under
Settings - Server - Agents - Movies - PlexMovie and TheMovieDB
Thanks. So, apparently for the 2+ years I’ve been using Plex the Subs just ‘happened’ to work being in Subs folders under the Movie. I moved 2 into the main folder with the movie file and scanned, and the subtitles are now there.
Looks like some changes that occurred starting in update *.2630 ‘fixed’ that my improperly placed subtitles were working. While I do have a lot of work moving files, at least it’s a simple fix.
Early in my career I wanted to hang on to old ways, stubbornly, and Plex was forever misbehaving in some way. When I saw the light and started following the instructions - Plex started behaving as designed (and I still have some issues with it’s design!).
At least when you’re doing everything right and things go wrong - they’re easier to identify for the roach squishers.
However, illustrating that nobody’s perfect - not 10 minutes ago I discovered the entire season 2 of Babylon Berlin’s audio is English - in error - and that makes it hard (impossible, in fact) for Plex to select those English Subs I have embedded automatically, 'cause Plex thinks I don’t need them - with those English audio tracks (that sound a lot like German, to me).
That’s a Me problem, not a Plex problem - Got that fixed in 2 minutes with MKVToolNix and we can now move on to something else I’ve stupidly done wrong.
This thing has a lot of moving parts - glad we have an instruction booklet.
