Support - Cannot find any of my devices on my network!

General Discussions
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Hello, I am currently unable to cast! I reinstalled, rebooted.. Nothing seems to work! Youtube app sees all my devices but Plex sees nothing no matter what I do!

Please help!

Also these forums are TERRIBLY laid out. And the new App is kind of a mess UI wyse.

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What server version and what app version? If you’re on the newest app version, casting is broken – or has been and might be slowly getting patched. Downgrading seems to have solved the issue for most folks:

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Same here but it’s only some devices.

All are on the same flat Network.

Went to hell with the end of April upgrade breaking a lot of things.

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2025.14.0 for the app and the server is on the latest.

Why the hell would they push such a broken update? How do you break casting so bad in the first place!?

I literally cannot use Plex for it’s intended purpose and cast to my TV.. Why haven’t they rolled back?

The hell is going on???

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This may help

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You want me to whitelist a tracker service on my network because you messed up your app?

NUTS!

I guess the real answer here is to downgrade and never trust an update from Plex again..

Way to torpedo the trust in your customer base, and for what? An awful new user experience no one asked for???

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Agreed. I’m waiting for a reply on that thread regarding exactly that. Seems nutso to me. I refuse to unblock that.

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It’s insane the levels of mental gymnastics required to make sense of what they are trying to force us to do. The situation is spiraling out of control, and it’s their own fault for pushing this direction.

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Hey all, just wanted to clarify there is no tracking going on whatsoever regarding our casting implementation. As I also see mentioned in another thread we are using Vizbee’s SDK to simplify cast device discovery and supporting new protocols such as Matter Casting down the road. But there is absolutely no tracking being done whatsoever.

Vizbee has a tracking product as well which is probably why their domain names ended up on these ad blocking lists, but Plex uses none of this. You can validate this yourself by looking at any network traffic to their actual analytics domain name, events.claspws.tv.

The next release will move away from this config domain name as well so no whitelisting of domain names will be required.

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Thank you for taking the time to clarify that for us. I appreciate it. Seeing as how it’s coming in the next release (I’d assume within the next month?) I’m going to hold off on whitelisting that domain.

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Correct me if I am wrong, but Vizbee Continuity, presumably the service you are using here, seems to be ALL about tracking user activity? Their own documentation seems to directly refute your statement here.

There are many features and benefits of Vizbee Continuity including:

  • Universal Casting - Enable universal casting to not just Chromecast but to 100s of millions of other devices.
  • 10X Longer Viewing - Convert short-duration mobile viewing to 10X longer viewing on TV devices.
  • Native Apps + Receiver Apps - Increase your device reach by using hybrid deployments of your native TV apps and simple Vizbee receiver apps across various devices.
  • Automatic TV App Installs - Drive automatic installs of your TV apps from mobile apps.
  • Smart Notifications - Leverage your mobile notifications to drive user retention with longer viewing on your TV apps.
  • HomeGraph - Get in-depth household device graph to optimize content marketing and advertising campaigns.

SOURCE: Continuity is next-generation casting | Vizbee

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Any comment on the tracking built into Vizbee Continuity?

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Hello again! Sorry had a long weekend.
Yeah we are indeed using Continuity, except this technically isn’t tracking all user activity, and in our case it tracks nothing.

  • Universal Casting - This is just done by their SDK in general. It is after all a wrapper around the Google Cast SDK, Roku’s RCP, and a bunch of other APIs and SDK.
  • 10x Longer Viewing - As mentioned this is based on the idea that users tend to watch more content on TVs than mobile devices
  • Native Apps + Receiver Apps - Speaks for itself
  • Automatic TV App Installs - This is a feature from Amazon’s Fling SDK which lets it automatically discover and ask the user if they would like to install an app on their device.
  • Smart Notifications - Honestly no idea why this is in there. I see this mentioned in their docs as well but they don’t actually get any notification tokens or whatsoever from us. Maybe their more complete implementations within TNT/TBS might contain this?
  • HomeGraph - This is the “tracking product” I alluded to in my earlier message. Normally speaking Vizbee would fire analytics events for all network connected devices and using this try to link mobile phones to TVs. All under the guise of “delivering higher quality ads on tv platforms”. But as mentioned above, in our specific implementation none of the metrics features have been implemented and/or explicitly disabled as well.

Their website is obviously targeted to product people from major streaming services who have completely different priorities to us, hence more focus on the added value to the company. But we have a slightly more bespoke integration with them, and I can guarantee you I have spend the past 5 months or so making sure nothing gets tracked and our commitment to user privacy remains unchanged. This can all be validated by observing any network traffic to events.claspws.tv through software such as Proxyman on iOS.
Their events would otherwise get posted through a GET request to https://events.claspws.tv/v1/event?data=* with the data url parameter being a base64 encoded JSON object.

Happy to answer any more questions about how we utilize their software to facilitate casting to hopefully alleviate your concerns regarding this.

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