Server Version#: 1.18.7.2415
I noticed this issue back on 1.18.6.2368
When you sync a show, in my case to Android mobile (phone and tablet), if i set for example 720p, the synced item on the device ends up being the same as the original (1080 for example)
What is the bit rate of the original file? An which of the 720p options did you select?
see screenshots.
you’ll also see under tautulli synced items, there all wrong, saying 0 for total items and downloaded, which started with this problem. so its a PMS issue not the mobile app.
same problem here, i even tried reinstalling the plex server and still doing the same thing
I have also encountered this with the iOS app. However, the “Optimize for mobile quality…” still appears to work correctly. However, there does not appear to be any way to sync a particular version from a library.
I am having the same issue. Happening on both Linux (Mint) server and Windows Server, both versions 1.18.6.2368. I just sync’ed 5 TV episodes and set vastly different quality settings for each (including 0.7 Mbps, 1.5 Mbps, 2 Mbps and 4 Mbps and ORIGINAL) - However each one was downloaded in 1080p and took up approximately 3GB on the device (almost exactly the same as the screenshots by M1dKn1ght above). It did transcode the audio from 5.1 to stereo. This happens on 3 different devices, but all are android devices. Two are new android devices, but one is an old tablet that never had this problem before and is running an older version of Android.
I have implemented a workaround for now - in case anyone is interested. I use Optimize to do a custom quality that matches what I want. Once that is done, I temporarily move the original versions to a folder outside of the PLEX library (don’t empty the trash!), then I sync to the tablet. Since the custom optimized versions are the only versions it sees, that’s what it syncs. Once the sync is done, I put the originals back. Definitely frustrating, but I really wanted to put a bunch of movies on my tablet before a long flight tomorrow.
I found that setting my “Background transcoding x264 preset” to “Ultra Fast” seems to have “fixed” this issue. Mine used to be set to “Very Slow”
This setting seems to fix is on both my Windows server and my Linux server. File size seems to be comparable to the “very slow” setting, so I’ll probably just leave it set this way.
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