Synology 1515+ (6 YO) will not power on

Plex Media Server NAS & Devices
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Server Version#:1515+
Player Version#: ?

2

The Synology itself will now power on?

If true, that’s a Synology issue to take up with them.

Possible cause – Power Supply failure
Worst case - Known ‘C2xxx Intel bug’ has finally caused the CPU to fail.

Contact Synology

3

It is a sad time for my PLEX life. My Synology 1515+ will not power up. All my music and movie media is stored on it. I have been doing research and found out that this is happening to a lot of older Synology NAS units. Apparently there are a couple of issues that are usually the cause. The most frequent cause is a failed transistor for the power switch. The second most frequent cause is an issue with the Atom CPU chip. Synology seems to have washed their hands of these issues. The do no support “Out of Warranty” units. They do not sell replacement parts or have any repair options. They will try to sell you a new unit. This feel so wrong but may be my best option. The failed transistor can be replaced if you have access to good soldering skills. I understand there is a temporary fix for the Atom issue that entails soldering a resistor on the mother board. There are videos on YouTube that detail these.

My biggest concern is all the time that I spent (>1000 hours) organizing and setting up my media (>1600 movies an >5000 CDs) for Plex. I should be able to recover my data but I am not sure how to go about it. I don’t think I will be able to reproduce my Plex set-up without fixing my current NAS.

What a painful experience. I miss having my music available whenever I want it. I wonder if any other Plex users have experienced this issue. Back up your data if at all possible.

Sincerely, Terry

4

If you had the drives set up in a RAID, they need to be in a NAS setup to work. Unless you had it set up as JBOD. You could just put the drives into another machine or use a SATA to USB adapter to get the drives working again.

5

To add to MovieFan,

If you have a Linux machine, and have 5 USB enclosures, you can put all 5 drives in enclosures and power them up – Synology uses Linux “mdadm” RAID.

I’ll show you how to do it (I’ve done it several times)

6

Doesn’t Synology have multiple array setup options? Are they all Linux compatible, or just some of them?

Also this reminds me, time to do another backup…

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Synology has Multiple options.

YES, ALL ARE Linux software RAID compatible.

With SHR, you can’t manipulate the RAID but you can recover your data from it because the drive partitioning is an complex manual task.

With regular RAID, it’s the same RAID as we use (software or hardware controller backed).

I have pulled my drives out of the Syno, plopped them into enclosures, and fired them up on my workstation.

8

That’s great news – here’s hoping I never need to use the trick though!

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Something similar happened to me. Synology 1812+ died. Bought an 1821+, moved all the drives over to it and it came right up. Didn’t lose anything.
I got the old 1812+ repaired by a guy on eBay and now I use that as my backup.

10

One thing which Synology has done well – Moving entire volume sets from one machine to another.

This works because of how the disks are partitioned:

Partition 1 = DSM ( 2 GB )
Partition 2 = Linux SWAP (2-8 GB)
Partition 3 = User volume (Everything else)

When the unit is powered on, the resident firmware/assistant inspects the drives.

When it sees the drives are from a different model Syno, it offers to “migrate” by installing DSM for this model.

  1. Saves configuration data
  2. Installs DSM for this machine.
  3. Updates resident firmware (if needed) to match DSM version installed.
  4. Applies configuration (which matches your old machine) as best it can.
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That is good news! I just ordered a DS1522+. Hopefully I can just put my disks from the DS1515+ into it and it will be seamless. We need my wife’s business tax information off the hard drives as soon as possible. I am worried about my Plex and the new DS manager SW. I will try and repair my DS1515+ next.

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@terrynelkim

Syno info:

Here’s the process as we’ve done it

  1. Install Synology Assistant on your computer

  2. With power off (new NAS), Insert the drives in same slot number sequence

  3. – While it doesn’t matter later, it will control which is /volume1 and which is /volume2 (if you have multiple volumes

  4. Power up the Syno. Wait for it to stabilize and blink steadily at you.

  5. Start the Syno Assistant on your computer.

  6. It’ll find the syno.

  7. From there , click “into” the new NAS. The part of the assistant resident on your NAS will see that DSM needs to be reinstalled and keep whatever it can of everything.

BE Prepared to install the apps again

The data (which resides in the @appstore and Plex/PlexMediaServer and other shares for your wife) will still be there when the apps start up.

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I am in the process of migrating the disks from my dead DS1515+ to my new DS1522+. It defaulted to load the latest 7.? Disk station manager software. I tried to download a different .pat file but the process failed. There were so many to select from and the one I initially chose did not work. I went ahead with the process using the latest Disk station manager software, From what I have been reading, PLEX will not work with this latest version of DSM. What issues will I experience and how would I fix them?

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You must let it install DSM 7. You want the latest DSM 7 for the unit you have.
Let it do the work. It will get everything right as long as you don’t try to micro manage it

New units won’t support DSM 6.

You’ll be OK.

We’ll fix Plex after

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I have successfully completed the migration of my HD disks from my dead Synology DS1515+ to my new Synology DS1522+. I have installed the latest DSM 7.? Software. I am in the process of adding my movies and music collection back into Plex. I was hoping that Plex would recognize my files and keep the original formatting that I spent many hours perfecting. This is not the situation. My movie collection of >1600 files loaded in about 3 hours. It appears that I will need to try an fix a lot of the titles. Normally when I would RIP a movie, Plex would not get the correct information and I would have to fix the “match”. This will be nearly impossible now since I don’t have the original DVD to see the correct information. My computer has been working over 48 hours processing my >5000 CD music collection. I think that I accidentally pointed the program to my general file server files and not the folder that contains only the CD files. It must be going through all my files including movies to extract all the music. That is why it is taking so long. I have checked my Plex apps on my I-pad and fire TV and it appears all my music has been loaded. All the work that I have done in the last 6 years to organize my music collection has been lost. The biggest loss is that I set up all the artists to be sorted by last name. Now the SW is sorting the artists by first name. Bach is under J for Johann, not B. Beethoven is under L for Ludwig, not B. Motzart is under W for Wolfgang, not M. Gary Puckett and the Union Gap is under G for Gary, not P. This is something that I will have to live with for now because it is a lot of work to fix. I am not sure this can be fixed using Software settings. I have a lot of CDs with a variety of artists like Musical Soundtracks. These are all gathered in one file called Various Artists. I will have to spend some time separating these into individual folders like, Various Country, Various Christmas, Various Musical, Various Oldies 1960s, Various Old Rock … . At one time I had this set up and Plex messed it up I guess through an update. Many of the Artist folders don’t have pictures. I have had to find pictures off the internet to populate these blank images. One thing that I have noticed that is great is Double Albums are now listed under one album file which is less confusing. I will continue this setup process. It is great to have my Plex up and running again. There is still work and learning to do.

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A few questions:

  1. You were able to move your HDDs (in their trays) to the new Syno?
  2. Install DSM for that new Syno (using the assistant)
  3. Install PMS 1.29.2.6364 from package center
  4. Migrate (move) your existing PMS installation from DSM 6 → DSM 7 ?
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If you are not happy with how the libraries are configured, now’s the time to double check the paths and make sure everything is set up right. Otherwise, you’re going to wait for all this processing time and be unhappy with the result.

That sounds like a file naming problem. If the movies are named correctly Plex should look them up with high reliability. Have you tried using a 3rd party renaming tool like Filebot?

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Isn’t that a bit premature without knowing more??

I’m still checking where things are in the migration effort and confirming everything came across OK – because if it did, all the existing names and matching would be intact.

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He mentioned a lookup problem going back to when he ripped the files. Even if the library can be migrated it sounds like something is going wrong with fetching metadata the first time. Isn’t a naming issue the most likely culprit?

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It likely is but think first we need know where he’s at in the process?

Once we know if everything transferred then I agree it’s time to look at the actual naming and structure.

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