Synology Dispeared from my servers

Plex Media Server NAS & Devices
1

so i woke up a few weeks ago and the server i had running on my synology disappeared so i decided to reinstall plex but it doesn’t bring me to server set up it brings me to the plex dashboard where i can only see the servers that are shared with me any help is greatly appreciated.

version: 1.18.5.2309 plex
version dsm 6.2.2

2

Please do the folllowing:

  1. Restart PMS on the server
  2. Wait 1 minute
  3. Stop PMS
  4. Manually pull the logs from PMS and attach them here.
3

Logs.zip (4.3 MB)

4

I’m going to go through Plex Media Server.1.log . The first file is not readable (zip damage).

I will report problems as I see them and address them.

  • Networking
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG - Network interfaces:
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 1 lo (127.0.0.1) (loopback: 1)
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 3 eth0 (192.168.200.222) (loopback: 0)
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 4 eth1 (192.168.200.131) (loopback: 0)
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 5 eth2 (192.168.200.133) (loopback: 0)
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 6 eth3 (192.168.200.130) (loopback: 0)
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 1 lo (::1) (loopback: 1)
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 3 eth0 (2600:2b00:8a1e:5e00:211:32ff:fe34:151) (loopback: 0)
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 3 eth0 (fe80::211:32ff:fe34:151%eth0) (loopback: 0)
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 4 eth1 (2600:2b00:8a1e:5e00:211:32ff:fe34:152) (loopback: 0)
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 4 eth1 (fe80::211:32ff:fe34:152%eth1) (loopback: 0)
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 5 eth2 (2600:2b00:8a1e:5e00:211:32ff:fe34:153) (loopback: 0)
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 5 eth2 (fe80::211:32ff:fe34:153%eth2) (loopback: 0)
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 6 eth3 (2600:2b00:8a1e:5e00:211:32ff:fe34:154) (loopback: 0)
Mar 30, 2020 10:37:06.491 [0x7f895d14e740] DEBUG -  * 6 eth3 (fe80::211:32ff:fe34:154%eth3) (loopback: 0)
  1. You have all 4 adapters on the same subnet. I do not see where one of them is the “Default Gateway” (as defined in Control Panel - Network).
  2. All 4 on the same subnet doesn’t improve performance. If you don’t tell PMS which one to use, it will only confuse PMS and is likely a contributing factor to the server disappearing.
  3. Do you need IPv6? If not, please turn it off (also in the Control Panel - Network - EDIT each adapter )
  • Downstream errors resulting from networking
  1. It can’t get the certificate
Mar 30, 2020 10:37:07.954 [0x7f894b0a4700] DEBUG - HTTP simulating 408 after curl timeout
Mar 30, 2020 10:37:07.955 [0x7f894b0a4700] INFO - OCSP: couldn't fetch a valid response; retrying in 300 seconds
Mar 30, 2020 10:37:08.028 [0x7f8949afd700] ERROR - Error issuing curl_easy_perform(handle): 28
Mar 30, 2020 10:37:08.028 [0x7f8949afd700] DEBUG - HTTP simulating 408 after curl timeout
  • Here is where it’s trying to figure out which adapter to use.
Mar 30, 2020 10:37:15.876 [0x7f8913d11700] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.200.131:5000/ssdp/desc-DSM-eth1.xml
Mar 30, 2020 10:37:15.876 [0x7f8913d11700] DEBUG - HTTP requesting GET http://192.168.200.131:5000/ssdp/desc-DSM-eth1.xml
Mar 30, 2020 10:37:15.877 [0x7f8913d11700] DEBUG - HTTP 200 response from GET http://192.168.200.131:5000/ssdp/desc-DSM-eth1.xml
Mar 30, 2020 10:37:15.878 [0x7f8913d11700] DEBUG - NetworkServiceBrowser: found 1 SSDP devices via http://192.168.200.131:5000/ssdp/desc-DSM-eth1.xml
Mar 30, 2020 10:37:15.878 [0x7f8913d11700] DEBUG - NetworkServiceBrowser: SSDP arrived: 192.168.200.131 (Synology (DS1513+))
Mar 30, 2020 10:37:15.878 [0x7f8913d11700] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.200.133:5000/ssdp/desc-DSM-eth2.xml
Mar 30, 2020 10:37:15.878 [0x7f8913d11700] DEBUG - HTTP requesting GET http://192.168.200.133:5000/ssdp/desc-DSM-eth2.xml
Mar 30, 2020 10:37:15.879 [0x7f8913d11700] DEBUG - HTTP 200 response from GET http://192.168.200.133:5000/ssdp/desc-DSM-eth2.xml
Mar 30, 2020 10:37:15.880 [0x7f8913d11700] DEBUG - NetworkServiceBrowser: found 1 SSDP devices via http://192.168.200.133:5000/ssdp/desc-DSM-eth2.xml
Mar 30, 2020 10:37:15.880 [0x7f8913d11700] DEBUG - NetworkServiceBrowser: SSDP arrived: 192.168.200.133 (Synology (DS1513+))
Mar 30, 2020 10:37:15.883 [0x7f8913d11700] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.200.1:1990/0795a5fa-e031-4966-844b-62abf227c270/WFADevice.xml
Mar 30, 2020 10:37:15.884 [0x7f8913d11700] DEBUG - HTTP requesting GET http://192.168.200.1:1990/0795a5fa-e031-4966-844b-62abf227c270/WFADevice.xml
Mar 30, 2020 10:37:18.879 [0x7f8913d11700] ERROR - Error issuing curl_easy_perform(handle): 7
Mar 30, 2020 10:37:18.879 [0x7f8913d11700] WARN - HTTP error requesting GET http://192.168.200.1:1990/0795a5fa-e031-4966-844b-62abf227c270/WFADevice.xml (0, No error) (Failed to connect to 192.168.200.1 port 1990: No route to host)
Mar 30, 2020 10:37:18.879 [0x7f8913d11700] ERROR - SSDP: Error parsing device schema for http://192.168.200.1:1990/0795a5fa-e031-4966-844b-62abf227c270/WFADevice.xml
Mar 30, 2020 10:37:18.880 [0x7f8913d11700] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.200.63:9000/TMSDeviceDescription.xml
Mar 30, 2020 10:37:18.881 [0x7f8913d11700] DEBUG - HTTP requesting GET http://192.168.200.63:9000/TMSDeviceDescription.xml
Mar 30, 2020 10:37:19.116 [0x7f8913735700] WARN - NAT: PMP, timed out waiting for response.
Mar 30, 2020 10:37:19.116 [0x7f8913735700] DEBUG - NAT: UPnP, attempting port mapping.
Mar 30, 2020 10:37:19.116 [0x7f8913735700] DEBUG - NAT: UPnP, not an IGD: <http://192.168.200.1:38400/description.xml>.
Mar 30, 2020 10:37:19.116 [0x7f8913735700] DEBUG - NAT: UPnP, didn't find usable IGD.
Mar 30, 2020 10:37:19.116 [0x7f8913735700] DEBUG - PublicAddressManager: Mapping failed.
Mar 30, 2020 10:37:19.118 [0x7f8913735700] DEBUG - MyPlex: Updating device connections (from timer: 0)
  • Because it can’t get the certificate and can’t get a valid reply from Plex.tv, more down-stream elements fail. (this is typical)
X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_
Mar 30, 2020 10:37:22.005 [0x7f89119e9700] DEBUG - [com.plexapp.system] HTTP reply status 200, with 59978 bytes of content.
Mar 30, 2020 10:37:22.018 [0x7f894aac8700] DEBUG - Completed: [127.0.0.1:56182] 200 GET /:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_ (5 live) GZIP 191ms 19306 bytes
Mar 30, 2020 10:37:22.042 [0x7f8913159700] ERROR - Error issuing curl_easy_perform(handle): 28
Mar 30, 2020 10:37:22.042 [0x7f8913159700] DEBUG - HTTP simulating 408 after curl timeout
Mar 30, 2020 10:37:22.042 [0x7f8913159700] DEBUG - MyPlex: using cached data for request for https://plex.tv/api/v2/user?includeSubscriptions=1&includeProviders=1
Mar 30, 2020 10:37:22.044 [0x7f894adb6700] ERROR - Error issuing curl_easy_perform(handle): 28
Mar 30, 2020 10:37:22.044 [0x7f894adb6700] DEBUG - HTTP simulating 408 after curl timeout
Mar 30, 2020 10:37:22.044 [0x7f894adb6700] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=408): 
Mar 30, 2020 10:37:22.045 [0x7f8913159700] DEBUG - MyPlex: username is alexlonneman99@gmail.com, login is alexlonneman99@gmail.com, home is 0, no pin
Mar 30, 2020 10:37:22.048 [0x7f8913159700] DEBUG - HTTP requesting GET https://plex.tv/api/v2/geoip
Mar 30, 2020 10:37:22.354 [0x7f89122b3700] ERROR - Error issuing curl_easy_perform(handle): 28
Mar 30, 2020 10:37:22.354 [0x7f89122b3700] DEBUG - HTTP simulating 408 after curl timeout
Mar 30, 2020 10:37:22.354 [0x7f89122b3700] DEBUG - [AutoUpdateRequestHandler] Using cached data for update channels
Mar 30, 2020 10:37:22.356 [0x7f89122b3700] DEBUG - HTTP requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Mar 30, 2020 10:37:24.047 [0x7f894b0a4700] ERROR - Error issuing curl_easy_perform(handle): 28
Mar 30, 2020 10:37:24.047 [0x7f894b0a4700] DEBUG - HTTP simulating 408 after curl timeout
Mar 30, 2020 10:37:24.047 [0x7f894b0a4700] ERROR - Error parsing content.
Mar 30, 2020 10:37:24.048 [0x7f894b0a4700] ERROR - Error parsing XML: Error parsing file.
Mar 30, 2020 10:37:24.048 [0x7f894b0a4700] DEBUG - HTTP requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Mar 30, 2020 10:37:24.891 [0x7f8913d11700] ERROR - Error issuing curl_easy_perform(handle): 7
  • File System (share) permissions

You should look here and make certain user Plex has access to MoviesAndTV , and on Volume2. (Control Panel - Shared Folders - Permissions (tab))

Mar 30, 2020 10:38:03.574 [0x7f891140d700] DEBUG - Grabber: Cleaning up orphaned grabs.
Mar 30, 2020 10:38:03.575 [0x7f891140d700] ERROR - Couldn't check for the existence of file "/volume2/MoviesAndTV/to be modified/.grab": boost::filesystem::status: Permission denied: "/volume2/MoviesAndTV/to be modified/.grab"
Mar 30, 2020 10:38:03.575 [0x7f891140d700] ERROR - Couldn't check for the existence of file "/volume2/MoviesAndTV/Movies/.grab": boost::filesystem::status: Permission denied: "/volume2/MoviesAndTV/Movies/.grab"
Mar 30, 2020 10:38:03.576 [0x7f891140d700] ERROR - Couldn't check for the existence of file "/volume2/MoviesAndTV/TV/.grab": boost::filesystem::status: Permission denied: "/volume2/MoviesAndTV/TV/.grab"
Mar 30, 2020 10:38:03.576 [0x7f891140d700] DEBUG - Grabber: Cleaned up 0 decrepit directories in 0.0 sec.
5

Lets’ address the above first please.

For purposes of simplication, please remove all but 1 ethernet cable unless you expressly have other software which requires them

After doing so, please restart DSM

6

i made the changes you recommended except removing Ethernet cables because i run vpn and other apps off them. Thank you!

7

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