Earlier in my conversation with them they said this…
Thank you for your response.
We have never indicated that the 25 series NAS supports hardware transcoding. Could you please let us know through which channel you received this information or response?
and when i replied with some messages i’d been sent from another support agent explictly saying the 425+ could HW transcode, they just glossed over it…. I think i’m done with Synology.
