I have two DS718+ with the same hardware configuration. With one I have NO issues at all. With the other the PMS seems to crash at least once a week. Crashing I am defining as it is no longer visible in the list available servers in the web browser, or IOS client or TVos client. I have to go to the package server and stop and restart and then it becomes visible again. until the next time. I have put up with it for a least a year hoping that the next PMS version will fix whatever is wrong. But has not happened so I am submitting log files hoping someone can figure out what is going on.
I have updated logs after a crash. Did not start the webserver until i pulled these logs. Hoping it might have the exact reason why the problem happened. I do have the "empty trash auto after every scan checked. Besides the nuclear option is there another setting I need to check to keep those lists in check?Logs.zip (6.8 MB)
So here are updated Logs. I believe I have fixed the sync issues you have been referencing. If you could confirm I would appreciate it. Also you had said there were tuner related issues. Anything I need to adjust or change related to the Tuner setup?
I have checked all network connections and rebooted and all seems good. BTW I do have other network services running on this box (And my other box that NEVER has issues) Cloud Station Share sync, nightly cloud backups also just machines that have network drives connected to this box and none of those drop or have issues network-wise.
The problem seems to be be contained within the PMS itself. Are there other logs I should be pulling related to DSM to help troubleshoot issues affecting the PMS? Thanks for your help. This is my primary box for Plex so motivated to get to the bottom of this.
So PMS has disappeared again. This time shortly have a DSM reboot. Any idea in the logs this time around? Are there any other options besides doing a full uninstall and reinstall of Plex based on what you are seeing in the log files?
Ok thanks for the updated. I will continue further with the network investigation. As for the metadata issues I have followed your directions you sent and if that is ok I will post logs one more time for you to review to at least make sure that issues has cleared up?
So Trumpy81 here are updated logs after the clearing of the cache…just looking to ensure the tuner/EPG metadata issues seem to be resolved now? I will say the EPG does come up much quicker than it did before…
So I have bonded the Ethernets and still seems to be happening. Looking to go back to a single ethernet network connection as this does not seem to make a difference…
