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User
PlexMediaServer
isn’t a regular user. You won’t see it listed underUsers
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Since you didn’t get any Permission warnings / errors when installing, something probably modified the permissions of your “Plex” shared folder manually and broke it for the upgrade
Here’s the quick How-To to get working
- Confirm your “Plex” shared folder still has “Library/Application Support/Plex Media Server”.
- STOP HERE if it does not.
Continuing
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Uninstall PMS with the ERASE option (the empty DSM 7 must be removed)
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Follow this very carefully. Some steps might not apply but 99% will apply
– Do not skip any of the “Apply to this folder, sub-folders. and files” checkboxes