Synology no longer sees new movies

Plex Media Server NAS & Devices
1

Server Version#:1.14.0.5470-9d51fdfaa
Player Version#:

I have 2 plex servers accessing the same Synology NAS. Recently the one server has stopped adding new movies that are located in the Library folder, while the other server accessing the same shared folder sees and adds them properly. I have tried removing checking permission with no luck. I have removed the movies rescanned the library, optimized the database and emptied the trash. Afterward I re-added the movies and the 2nd server still fails to pick up these movies while the other successfully adds them. Both servers are running the latest Plex build, but one is running from a Mac Mini server while the errant server runs on a new Synology DS918+ NAS. Both are accessing a share on an older Synology storage NAS.

2

how many directories are involved?

“Library” directory? Do you mean that you’ve put media in /var/lib/plexmediaserver/Library ?

3

Sorry I should have clarified. I have a movie file share I have specified as volume1/Plex Storage/Movies on a separate older synology NAS that doesn’t run plex server. Both my Mac mini and a separate newer synology DS 918+ NAS run plex server. Both have been running fine for 6 months without issue until just recently when the plex sever on the DS918+ will no longer add new movies located in the shared directory.

I am not adding movies to the plex directory you mentioned above.

4

To verify I am understanding.

  1. PMS is on system #1 (DS918+)
  2. Additional media on system #2 (Older Syno)
  3. Plex on the DS918+ can no long read the media on the older Syno over the network mounted folder

If this is correct,

  1. Verify user plex:users still has access on the DS918+ mount point side – and –
  2. Verify user plex:users has access on the older Syno.
  3. Perform a scan of the library section containing the movies
  4. Please attach the ZIP of the logs (settings - server - troubleshhoting - download logs) when done.
  5. I will look and see what it dropped
6

ChuckPA . Thanks for keeping with this.

I have verified both permissions are set correctly:

  1. Verify user plex:users still has access on the DS918+ mount point side – and –
  2. Verify user plex:users has access on the older Syno.

I have rescanned the movie library and attached the logs.

Thanks!

Plex Media Server Logs_2018-11-30_20-53-21.zip (4.5 MB)

7

I have a suspicion but would like to confirm.

  1. Create a new library section of type Movies
  2. Add only the directory from the other Syno.
  3. Let it scan and see what PMS does with that.

I think PMS still has retained the other movies. This might need a 'Full Dance" or a 'recreate" because permissions might have gotten lost and then deleted (auto empty trash) because the media wasn’t found.

8

Im in the process of adding and rescanning right now.

Thanks

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I created a Movies2 with the a new folder and it still failed to scan those movies. The logs are includedPlex Media Server Logs_2018-12-01_06-22-43.zip (6.7 MB)

10

Thanks for that info.

  1. Stop Plex
  2. Open FileStation
  3. Navigate Plex/Library/Application Support/Plex Media Server/Plug-in Support/Caches
  4. Delete everything you see there.
  5. Start Plex
  6. Now give it a Refresh All Metadata

Your logs are showing me it’s getting hung up but I’m not certain it’s entirely PMS.
This will make certain your metadata cache is clear so new movies can be scanned and matched.

11

Ok I followed all the instruction and deleted the cache, refreshed the metadata and then rescanned the library. Unfortunately the newest movies added aren’t showing. Any other suggestions?

Thanks again for helping!Plex Media Server Logs_2018-12-01_20-37-42.zip (6.2 MB)

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Any other suggestions?

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Only one.

  1. Stop PMS
  2. Open Filestation
  3. Navigate to Plex share
  4. Rename Library to Library.keep
  5. Start PMS
  6. Create a new instance of the server with that one library section in it.
  7. Compare results.
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