Plex can't see my files

This discussion was created from comments split from: How do I add movies to Plex using synology NAS?.

Bumping this thread…
I just got a Synology DS1517+ running Plex 1.12.xxx and no matter what we do, we can’t get our Plex server to see any of our movies. (We are running a Plex server on a PC at the moment, so we know our data is formatted properly.)

Very weird.

I broke you out of the other thread for 2 reasons: It was already answered and it was answered over a year ago (netiquette).

Linux security is much stricter than windows. The two can’t be compared.

On Synology, or any other Linux-based system, user plex must expressly be given permission to read the files you want it to add to any library.

On Synology this is easy to do.

Control Panel - Shared Folders - EDIT the share containing your media - Permissions tab - Add user Plex to the R/W list - Save changes.

Now have it scan for media in that share and it will be found