Not sure what happened, but all of a sudden my Plex will not “run” on my Synology DS916+. When I try to access my content through my phone, it recognizes the server but shows it as offline. When I go into the Package Center on the Synology and go to Plex, it shows as “stopped” and when I select run, a failed error appears…
Help me please
Open FileStation
Navigate to the Plex share and open it
In there, navigate down until you see Logs.
When you do, right-click on Logs and Compress to Zip.
Please attach the file it gives you here and we’ll look at what’s going wrong
Plex doesn’t show up in FileStation
It looks like its failing to get an external IP address
Ok. Please go to Package Center and capture what you can of the Package Center logs. (You will need to screen capture and scroll it manually… YES… it’s ugly)
It’s only showing Aug 17 and 18… Nothing else
Ok.
Please enable SSH access to your Synology if not already done.
SSH to it, log in as admin, and then cd /var/log
Next you will grep -i plex synopkg.log. Plex error messages will appear there. f
Find the most recent and copy/paste the text here using Code paragraph formatting from above ^^
It will look like this:
synopkg.log:2017/08/18 20:32:09 install Plex Media Server 1.8.1.4140-82ea538ca End start-stop-status start ret=[0]
synopkg.log:2017/08/18 20:32:09 install Plex Media Server: start version 1.8.1.4140-82ea538ca successfully, result 0
synopkg.log:/volume1/@appstore/Plex Media Server/Plex Tuner Service: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libpion-5.0.so)
synopkg.log:/volume1/@appstore/Plex Media Server/Plex DLNA Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libavcodec.so.57)
synopkg.log:/volume1/@appstore/Plex Media Server/Plex DLNA Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libavcodec.so.57)
synopkg.log:/volume1/@appstore/Plex Media Server/Plex DLNA Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libavutil.so.55)
synopkg.log:/volume1/@appstore/Plex Media Server/Plex DLNA Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libavutil.so.55)
synopkg.log:2017/08/18 22:55:48 stop Plex Media Server: begin to stop version 1.8.1.4140-82ea538ca
synopkg.log:2017/08/18 22:55:48 stop Plex Media Server 1.8.1.4140-82ea538ca Begin start-stop-status stop
synopkg.log:Stopping Plex ...
Ok sorry to be a pain, but when you say cd/var/log and grep -i plex synopkg.log, where am I supposed to go to get that?
I have enabled SSH and I am logged in as the Admin, but I have no idea where I am supposed to go to enter in those lines
At the command line,
sudo -su root
cat /var/log/synopkg.log | grep -i plex
It will print out anything for PMS it finds in the log
I am guessing you are talking about Linux which the server isn’t currently in. This is what I have
Synology boxes use Linux.
When you SSH into the box as admin, you are at the Linux command line prompt.
The photo you show is simply being logged into the Web UI, not the command line.
If you’re using Windows, you need to get Putty and let it ssh to the IP address of your Synology box. Log in to it through the SSH session (window) Putty creates when it connects. Once logged in , my commands above will work perfectly.
Happy to say this was figured out. You need to delete 3 things from your Synology unit.
I deleted the program and folder but didnt think to delete the user for some reason. Once I deleted the user and reinstalled the program, Plex worked again
