Synology + PMS Dead, Won't Re-Install

Plex Media Server NAS & Devices
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Server Version#: 1.23.2.4656-6000
Logs.zip (12.2 MB)

So, this is bizarre. I was on holiday and noticed my PMS on my Synology was off. Tried logging in/out, nothing would get it going.

I could still fully access the Synology, so at least that was still alive.

Did some forum searching, tried some of the repair/restore options presented for database corruption, but ultimately got annoyed and just deleted everything.

All of the media is there, but Plex just wasn’t loading. I tried reinstalling PMS (both from Synology directly and from Plex) but nothing works. I assumed it was due to not being at home on my LAN, so I waited.

Well, I’m home now, and I’m receiving the same error. Nothing works. So, what in the world is going on?

Screen Shot 2021-06-06 at 18.50.19
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Screen Shot 2021-06-06 at 18.50.06
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I’ve attached logs with this post, hopefully, we’ll have a solution because this is quite a bummer.

Please help :frowning:

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Thanks for this, but unfortunately this doesn’t solve the issue.

I’ve completely removed Plex from the Synology. Any time I attempted to re-install it, it just fails to run at all after an installation.

I’ve removed the user, the files, everything. The only thing left is the media which is a completely different folder altogether.

Now, when I attempt to re-install, it’s not even showing a Plex shared folder. I’ve really borked this up somehow.

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It’s a DS920+

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Ok, we’re back in action. Thank you!

I think there may have been additional factors at play with this whole situation. After a number or reboots, it looks like Plex or the Synology was caching some files in a hidden folder that was holding onto the corrupt database(s) that you identified above.

Once I found that folder and deleted everything, started right back up without an issue.

Which is weird, because I was making sure to remove the trash and everything too.

But, either way, you helped immensely. I also now know how to do a checksum test via terminal in macOS, so I came out with a net positive in learning something new! Thank you again.

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