Server Version#: 1.25.0.5282
Player Version#: NA
The server app will randomly turn off every 4 days or so. The logs on the synology do not show anything happening.
Ideas?
What logs from the Media Server would be helpful?
Attach the entire ZIP file.
1 Like
Plex Media Server Logs_2021-12-04_19-53-42.zip (6.2 MB)
done and thanks
Do you have hardware accelerated transcoding enabled in Settings → Transcoder?
If so, deselect both Use hardware acceleration when available and Use hardware-accelerated video encoding and save changes.
Your NAS has the AMD Ryzen Embedded V1500B, and Plex does not support hardware accelerated transcoding on AMD GPUs on Linux based systems.
I do not believe it is the cause of your problems, but there’s no reason to have Plex check for h/w acceleration when it isn’t supported.
Dec 04, 2021 17:53:50.653 [0x7ff9f779ab38] INFO - Plex Media Server v1.25.0.5282-2edd3c44d - Synology RS1221+ x86_64 - build: linux-x86_64 synology-dsm7 - GMT -08:00
Dec 04, 2021 17:53:50.653 [0x7ff9f779ab38] INFO - Linux version: DSM 7.0.1.42218-0, language: en-US
Dec 04, 2021 17:53:50.653 [0x7ff9f779ab38] INFO - Processor AMD Ryzen Embedded V1500B
Dec 04, 2021 18:20:13.763 [0x7ff9f429eb38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API vaapi
Dec 04, 2021 18:20:13.763 [0x7ff9f429eb38] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Generic error in an external library
Dec 04, 2021 18:20:13.763 [0x7ff9f429eb38] DEBUG - [Transcode] Could not create hardware context for h264
Dec 04, 2021 18:20:13.763 [0x7ff9f429eb38] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice nvdec
Dec 04, 2021 18:20:13.763 [0x7ff9f429eb38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvdec
Dec 04, 2021 18:20:13.763 [0x7ff9f429eb38] ERROR - [Transcode] [FFMPEG] - Cannot load libcuda.so.1
Dec 04, 2021 18:20:13.763 [0x7ff9f429eb38] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Dec 04, 2021 18:20:13.763 [0x7ff9f429eb38] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Dec 04, 2021 18:20:13.763 [0x7ff9f429eb38] DEBUG - [Transcode] Could not create hardware context for h264
Thanks; turned off both.
Also, just noticed it crashed again. Here is the latest log. Notice anything? - Anywhere i should be looking in the logs? The crash report is very generic…
Plex Media Server Logs_2021-12-05_18-10-20.zip (5.8 MB)
I do not see a reason why Plex is stopping.
I did find another thread where several others are experience the same issue.
Please configure Plex Media Server to log its memory usage. Follow the instructions in this post.
This adds memory usage info to some log file entries (ex: Memory Usage: 53.0 MB/2423.0 MB).
If/when Plex stops again, pull the log files and post on the Plex stops running every once in awhile? Why? thread.
Hopefully your logs along with the others will help find the root cause of the problem.
1 Like
Thanks. i have completed the steps & will write in that thread if/when it happens again.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
